Problems with CQG

[Sergio66]

After received the message of lost connection, the rectangle on the down left went red, but price feed has continued to work

I tried to disconnect and reconnect CQG but I've got the message:
Login failed.Unable to connect to the remote server

???

[NinjaTrader_Kyle]

Hi Sergio66,

Thanks for your post.

If you've not done so already, please restart your PC, then load NinjaTrader and check to see if the issue persists.

[Sergio66]

Hi Sergio66,

Thanks for your post.

If you've not done so already, please restart your PC, then load NinjaTrader and check to see if the issue persists.

Done, but the issue persists

[mlbrowninsc]

I have the same problem. I have restarted the computer, re-installed ninjatrader, deleted and reconfigured the AMP-CQG connection and I'm still getting the error for unable to connect to remote server. Any ideas? Is there a problem that I am unaware of?

[NinjaTrader_Kyle]

mlbrowninsc,

Correct me if I'm wrong, but I believe that we're in contact over email? If that's the case, please follow up with me there.

Sergio66,

Please:

• Please go to the Tools menu--> select Account Connections--> highlight the connection--> click Remove
• Restart NinjaTrader
• Please go to the Tools menu--> select Account Connections and recreate the account connection.

The following link will take you to a page that details the steps required for creating a connection to CQG.
http://www.ninjatrader.com/ConnectionGuides/CQG-Connection-Guide.php


If the issue remains, please send a note to Support [AT] NinjaTrader [DOT] com with:
A link to this forum thread.
Your username and password so we can test the connection here.

[mlbrowninsc]

I am unaware of any email in regards to this problem. I have mentioned the problem in an email to AMP Futures, but have not emailed anyone at Ninjatrader in regards to this.

[NinjaTrader_Kyle]

Hi mlbrowninsc,

Thanks for getting back to me on that - must have been another user.

In any case, please proceed with recreating the connection and follow up with me via email if the issue persists.

[mlbrowninsc]

I tried that suggestion as well and still have the same issue. Will not connect. I may be missing it, but I don't see your email.

[NinjaTrader_Kyle]

Hi mlbrowninsc,

Sorry for the confusion - I was referring to this:

If the issue remains, please send a note to Support [AT] NinjaTrader [DOT] com with:
A link to this forum thread.
Your username and password so we can test the connection here.

[koganam]

Done, but the issue persists

I called AMP Futures, from whom I get the CQG feed. They claimed that the problem only affects Demo accounts. I would not know how it affects real accounts, as I was only trading on the Demo today, testing out a new strategy.

[mlbrowninsc]

Thanks for that info. I am using the demo account as well. Have not set up a live account. Trying to get the hang of this futures trading. I use AMP as well and have sent them an email. Hopefully they can get this up and running again soon.

[steve257]

Im also using CQG demo account and are getting the same error.

Did anyone get an answer to what the problem was and how long before it will be resolved. I miss not having data.

steve

[TAJTrades]

I trade live account with AMP / CQG. Did NOT have any issues yesterday and the feed appears fine this morning.

[steve257]

Looks like they have resovled the problem

[locoman]

Uninstall the Windows update KB2541763 to solve the connection problem.