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| Connecting Support for establishing connections to your broker or market data service provider. |
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01-09-2009, 01:35 PM
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#1 |
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Senior Member
Join Date: Jun 2008
Posts: 644
Thanks: 0
Thanked 0 times in 0 posts
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AMP/TT/ Ninja-demo
I just lost connection , I refreshed my router and got it back , but the charts
didn't start to update . I had to disconnect from TT and then reconnect manually . Shouldn't this reconnect be automatic ? Additionally . On establishing the new connection again , all the charts go blank and appear to have to be completely reloaded from scratch . This is more time consuming then I'd like and I don't see why the complete reload ? |
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01-09-2009, 02:23 PM
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#2 |
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NinjaTrader Customer Service
Join Date: Oct 2007
Posts: 574
Thanks: 0
Thanked 2 times in 1 post
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It may be it tried the reconnect and it wasn't successful within the time provided, or it is possible that only one of the servers disconnected and you still had a partial connection.
If you send a note to support at ninjatrader dot com we can review the disconnect and give you more details. Just attach your trace and log files.
Jessica
NinjaTrader Customer Service |
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