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| Installation and Licensing Support for installation and licensing of NinjaTrader. |
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07-16-2012, 09:40 AM
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#1 |
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Senior Member
Join Date: May 2007
Posts: 138
Thanks: 0
Thanked 2 times in 2 posts
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Live account key doesnt work
Hello,
I had to reinstall win7 64 and I am running nt 64 with tws. I get data and everything is fine only the live account key doesnt work. In the control center - accounts I can see my account with the actual value but I when I open the chart trader on a chart I dont have the possibility to change to my live trading account. I tried to restart nt but this doesnt help. Can anyone help? Thanks. |
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07-16-2012, 09:44 AM
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#2 |
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NinjaTrader Customer Service
Join Date: Sep 2009
Location: Denver, CO
Posts: 8,117
Thanks: 249
Thanked 418 times in 415 posts
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unitrade,
Please make sure you have unchecked global simulation mode from the file menu. This should allow you to select a live account within ChartTrader. If you cannot uncheck this, please send a note to sales 'at' ninjatrader 'dot' com, and include the license key you're using under Help > License Key.
Ryan M
NinjaTrader Customer Service |
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07-16-2012, 12:40 PM
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#3 |
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Senior Member
Join Date: May 2007
Posts: 138
Thanks: 0
Thanked 2 times in 2 posts
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Thanks RyanM,
now it works. |
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