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| Miscellaneous Support Miscellaneous support issues. |
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06-14-2012, 08:05 AM
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#1 |
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Junior Member
Join Date: Jun 2010
Posts: 10
Thanks: 0
Thanked 0 times in 0 posts
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Unable to download .nt2 market replay file
Hi,
Since Tuesday, am not able to download .nt2 market replay file for ZN 09-12. Please advise. |
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06-14-2012, 08:40 AM
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#2 |
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NinjaTrader Customer Service
Join Date: Mar 2012
Location: Denver, CO
Posts: 1,202
Thanks: 137
Thanked 183 times in 182 posts
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Hello soonhwei,
I was able to download Market Replay Data Level 1 and Level 2 for the ZN 09-12 for the following dates 06/11/2012 to 06/13/2012. Are you able to download the Level 1 data just not the Level 2 data? Do you get an error message when you try to download the Level 2? If so what does the error message say? Happy to be of further assistance.
JC
NinjaTrader Customer Service |
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06-14-2012, 09:36 AM
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#3 |
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Junior Member
Join Date: Jun 2010
Posts: 10
Thanks: 0
Thanked 0 times in 0 posts
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Hi,
Am able to download yesterday's data. I was able to download current date data previously too but not now. Here's the error message: Error on downloading replay data: Unable to retrieve data Thanks. |
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06-14-2012, 11:05 AM
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#4 |
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NinjaTrader Customer Service
Join Date: Mar 2012
Location: Denver, CO
Posts: 1,202
Thanks: 137
Thanked 183 times in 182 posts
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Hello soonwei,
Thanks for information. What antivirus, and firewall program are you using on you computer? Happy to be of further assistance.
JC
NinjaTrader Customer Service |
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06-14-2012, 08:01 PM
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#5 |
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Junior Member
Join Date: Jun 2010
Posts: 10
Thanks: 0
Thanked 0 times in 0 posts
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Hi,
I mean am still able to download both level1 and level2 data, but for level2 data only yesterday but not latest data. Not sure if ninjatrader has modified it as i was able to do so previously. Thanks. |
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06-15-2012, 08:20 AM
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#6 |
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NinjaTrader Customer Service
Join Date: Mar 2012
Location: Denver, CO
Posts: 1,202
Thanks: 137
Thanked 183 times in 182 posts
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Hello soonhwei,
Can you confirm what day you are unable to download Market Replay Level 2 data and the instrument so that I can check with the IT staff to make sure the data is recording correctly? Please note that you will not be able to download the current days Market Replay Data as it will not be recorded yet. Happy to be of further assistance.
JC
NinjaTrader Customer Service |
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