ninjatrader login problem

[pantelis1985]

Hello,


I have installed ninjatrader 7, setup connection with mbtrading but made an error,

Account is live not demo, navigastor load on startup..

That has the result program to open try to load the account and then it hungs..

No option to see the control panel and make the correction,

What I should do ?

Thank you

Pantelis

[NinjaTrader_AdamP]

Hello,

Please submit a support request to support at ninjatrader dot com. We would be happy to help you there, as we may need some private information.

[pantelis1985]

Originally Posted by NinjaTrader_AdamP

Hello,

Please submit a support request to support at ninjatrader dot com. We would be happy to help you there, as we may need some private information.

Hello,
We have been directed to ask help through support
the thread concerning the issue is
Thank you
Pantelis

[NinjaTrader_Brett]

Hello,

This is Brett responding for Adam.

Can you please send me the ticket number (6 Digit number in the subject line) of the email that you were instructed to do this.

I apologize for the mix up here with how to get information. Really both contact points will work however with questions that require us to access your license key and potentially call you and have a phone number transmitted email works best for this.

However please email me at support@ninjatrader.com with ATTN: Brett in the subject line and include your phone number. I will be sure to have one of my techs contact you via phone call and remote support session to get you up and going as fast as possible.

-Brett