Go Back   NinjaTrader Support Forum > Application Technical Support > Connecting

Connecting Support for establishing connections to your broker or market data service provider.

Reply
 
Thread Tools Display Modes
Old 04-23-2012, 12:02 PM   #1
carlton
Senior Member
 
Join Date: Dec 2010
Posts: 169
Thanks: 19
Thanked 2 times in 2 posts
Default Error Opening NinjaTrader

Hello Ninjas

Whenever I try and open Ninja I get the following error messaage (see attached)

Can you please help?

Cheers

Carlton
Attached Images
File Type: jpg ninjaerror.jpg (41.6 KB, 5 views)
carlton is offline  
Reply With Quote
Old 04-23-2012, 12:06 PM   #2
carlton
Senior Member
 
Join Date: Dec 2010
Posts: 169
Thanks: 19
Thanked 2 times in 2 posts
Default

I'm Windows 7
carlton is offline  
Reply With Quote
Old 04-23-2012, 12:14 PM   #3
NinjaTrader_Cameron
NinjaTrader Customer Service
 
NinjaTrader_Cameron's Avatar
 
Join Date: Aug 2010
Location: Denver, CO
Posts: 1,293
Thanks: 67
Thanked 139 times in 133 posts
Default

Hello carlton,

Thank you for your note.

Click the following link: http://support.microsoft.com/mats/Pr...ninstall/en-us

Press Run Now and run from location.

Once the Fix it Tool has launched, accept the Microsoft terms.

Detect problems and let me select the fixes to apply -> Once the scan has finished select Uninstalling option.

Select NinjaTrader 7 from the list -> Select all check boxes -> Next -> Yes, try uninstall

Once complete it will either give a successful message and the utility can be closed out.

After the utility has been run and NinjaTrader has been removed, re-download NinjaTrader. http://www.ninjatrader.com/download-registration.php
NinjaTrader_Cameron is offline  
Reply With Quote
The following user says thank you to NinjaTrader_Cameron for this post:
Old 04-23-2012, 12:38 PM   #4
carlton
Senior Member
 
Join Date: Dec 2010
Posts: 169
Thanks: 19
Thanked 2 times in 2 posts
Default

Thanks,

That worked

Cheers

Carlton
carlton is offline  
Reply With Quote
Old 04-23-2012, 01:06 PM   #5
bmr2012
Junior Member
 
Join Date: Apr 2012
Posts: 1
Thanks: 0
Thanked 0 times in 0 posts
Default

hi support!

i have the same problem.
but im unable to install the Microsoft Fix - it crashes every time when i trying to start it.
did you have any ideas how to fix the problem wihout third-party tools?

thanks
bmr2012 is offline  
Reply With Quote
Old 04-23-2012, 01:13 PM   #6
NinjaTrader_Cameron
NinjaTrader Customer Service
 
NinjaTrader_Cameron's Avatar
 
Join Date: Aug 2010
Location: Denver, CO
Posts: 1,293
Thanks: 67
Thanked 139 times in 133 posts
Default

bmr2012,

Are you able to uninstall NinjaTrader from the Windows Control Panel without the utility or do you get the missing .tmp file as well?
NinjaTrader_Cameron is offline  
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Opening a DOM crashes Ninjatrader BondTrader SuperDOM and other Order Entry Windows 2 05-13-2011 05:31 AM
Can't Change Account in TWS Portfolio Page after Opening Ninjatrader JodyOng Miscellaneous Support 1 01-24-2011 03:16 AM
Opening chart causes ninjatrader to crash TishTamble Miscellaneous Support 6 10-14-2009 01:23 PM
Error message when opening a position Harry ATM Strategies (Discretionary Trading) 7 11-26-2008 02:09 AM
Opening Chart crashes NinjaTrader jrowenjr Charting 3 05-20-2007 12:25 AM


All times are GMT -6. The time now is 02:28 AM.

FULL RISK DISCLOSURE: Futures trading contains substantial risk and is not for every investor. An investor could potentially lose all or more than the initial investment. Risk capital is money that can be lost without jeopardizing ones financial security or lifestyle. Only risk capital should be used for trading and only those with sufficient risk capital should consider trading. Past performance is not necessarily indicative of future results. View Full Risk Disclosure.