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02-08-2012, 09:40 AM
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#1 |
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Senior Member
Join Date: Feb 2011
Posts: 183
Thanks: 4
Thanked 2 times in 2 posts
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Order Rejected
Hello,
I have just had a problem when my strategy generated an order, it was rejected. It is the second time in a row it happened to me. This happens since I upgraded to static SuperDOM. It says I have insufficient TT credits. I spoke to my broker Mirus and it says he TT credits are included. The thing is that I am not using the Static SuperDOM for this strategy. The 2 times it happened to me I was just connected to my other broker, IB, not Mirus, because as I said before I was not using the Static SuperDOM What should I do? Thanks Daniel |
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02-08-2012, 09:45 AM
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#2 |
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NinjaTrader Customer Service
Join Date: Apr 2010
Location: Denver, CO, USA
Posts: 4,794
Thanks: 160
Thanked 568 times in 559 posts
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Please send me your log and trace files for today so that I may look into what occurred.
You can do this by going to the Control Center-> Help-> Mail to Support. Please reference the following url in the body of the email: http://www.ninjatrader.com/support/f...ad.php?t=47403
Matthew
NinjaTrader Customer Service |
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