Urgent need help to reinstall NT7

wahn2067 · 10-17-2011, 06:34 PM

Hi,

I'm getting an attached message during reinstallation.
Cheers,

Wahn

NinjaTrader_Matthew · 10-17-2011, 06:44 PM

Please follow the instructions below to accomplish a successful download of the NinjaTrader application.

Within your web browser (Internet Explorer for most users) select the menu Tools > Internet Options
Delete your browsing history
Attempt the download again

If the above does not work then try:

Repeat above instructions
Use a different browser such as Firefox and attempt to download

If the above fails, please let us know by emailing support[at]ninjatrader[dot]com and we will provide further instructions.

wahn2067 · 10-17-2011, 07:16 PM

Thanks for your quick reply for requesting help.
Initially IE9 was used but this time Chrome didn't give any trouble to download and installation.
However NT7 couldn't run because Window couldn't find NT7execution file.
Cheers,

Wahn

wahn2067 · 10-17-2011, 08:01 PM

Hi,

I deleted the old log & trace file after uninstall before reinstallation and there are no contents in log & trace file since NT7 couldn't be run.

Wahn

NinjaTrader_Matthew · 10-17-2011, 08:06 PM

Wahn,

Please try the link I just sent you in a separate email

wahn2067 · 10-17-2011, 11:25 PM

Matthew,

Thank you so much. Your remedy healed NT7.
It is working now.
Cheers,

Wahn

10-17-2011, 06:44 PM	#2
NinjaTrader_Matthew NinjaTrader Customer Service Join Date: Apr 2010 Location: Denver, CO, USA Posts: 4,860 Thanks: 163 Thanked 580 times in 571 posts	Please follow the instructions below to accomplish a successful download of the NinjaTrader application. Within your web browser (Internet Explorer for most users) select the menu Tools > Internet Options Delete your browsing history Attempt the download again If the above does not work then try: Repeat above instructions Use a different browser such as Firefox and attempt to download If the above fails, please let us know by emailing support[at]ninjatrader[dot]com and we will provide further instructions. Matthew NinjaTrader Customer Service Use Kinetick, NinjaTrader’s preferred market data service - Learn More Free online training events - View Schedule
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10-17-2011, 08:01 PM	#4
wahn2067 Member Join Date: Sep 2010 Posts: 43 Thanks: 0 Thanked 2 times in 2 posts	Hi, I deleted the old log & trace file after uninstall before reinstallation and there are no contents in log & trace file since NT7 couldn't be run. Wahn
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10-17-2011, 08:06 PM	#5
NinjaTrader_Matthew NinjaTrader Customer Service Join Date: Apr 2010 Location: Denver, CO, USA Posts: 4,860 Thanks: 163 Thanked 580 times in 571 posts	Wahn, Please try the link I just sent you in a separate email Matthew NinjaTrader Customer Service Use Kinetick, NinjaTrader’s preferred market data service - Learn More Free online training events - View Schedule
	Facebook Twitter YouTube

10-17-2011, 11:25 PM	#6
wahn2067 Member Join Date: Sep 2010 Posts: 43 Thanks: 0 Thanked 2 times in 2 posts	Working now! Matthew, Thank you so much. Your remedy healed NT7. It is working now. Cheers, Wahn
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