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| Connecting Support for establishing connections to your broker or market data service provider. |
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06-13-2007, 12:15 PM
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#1 |
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Junior Member
Join Date: May 2007
Location: Austin, Texas, USA
Posts: 26
Thanks: 0
Thanked 0 times in 0 posts
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Problem connecting to Patsystems
I am using Ninja and Patsystems, and it working fine this morning until the Ninja freeze and now is not connecting to Patsystems at all. I try 2 different systems (PC and Laptop) and they both not connecting to Patsystems.
I called Patsystems and they said i need to contact Ninja support because the patsystems connection are working fine. Please help me with this problem... Thank you |
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06-13-2007, 12:19 PM
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#2 |
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NinjaTrader Customer Service
Join Date: Sep 2006
Location: Denver, CO, USA
Posts: 620
Thanks: 10
Thanked 2 times in 2 posts
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Hello:
Do you receive any error messages when attempting to connect to Patsystems? Or, does the connection just 'hang there' and not turn green and say 'Connected'?
Ryan
NinjaTrader Customer Service |
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06-13-2007, 12:26 PM
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#3 |
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Junior Member
Join Date: May 2007
Location: Austin, Texas, USA
Posts: 26
Thanks: 0
Thanked 0 times in 0 posts
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That right...it just said "Connecting - Patsystems" and later it said "Connected" and the box didn't turn green.....
That right... What do i need to do ????? Waiting Online right now... or email me at tonyhong81@yahoo.com cell: 281-546-9738 Thank you |
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06-13-2007, 12:29 PM
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#4 |
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NinjaTrader Customer Service
Join Date: Sep 2006
Location: Denver, CO, USA
Posts: 620
Thanks: 10
Thanked 2 times in 2 posts
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Hi
First, you will want to rename your database. Make sure NinjaTrader is closed when you perform this action. To rename the database, please follow these instructions: Go to the Windows Start Menu--> My Computer--> C drive--> Program Files--> NinjaTrader6--> DB. Right click on DB and select Rename and then name your DB as 'New DB'. Now restart NinjaTrader. Then, re-create your account connection to PatsSystems. Instructions can be found here. http://www.ninjatrader.com/web/trading_software_support_PatSystems.htm If the problem persists please let me know.
Ryan
NinjaTrader Customer Service |
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06-13-2007, 12:36 PM
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#5 |
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Junior Member
Join Date: May 2007
Location: Austin, Texas, USA
Posts: 26
Thanks: 0
Thanked 0 times in 0 posts
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It still said "Connecting - Patsystems"........
When i go to the File -> Disconnect -> Patsystems and it gave me message "Login Filed"
Last edited by Respond; 06-13-2007 at 12:39 PM.
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06-13-2007, 12:41 PM
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#6 |
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NinjaTrader Customer Service
Join Date: Sep 2006
Location: Denver, CO, USA
Posts: 620
Thanks: 10
Thanked 2 times in 2 posts
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Hello:
Please contact your broker and have them reset your Patsystems account password. Then, attempt to login again after making the changes under Tools > Account Connections.
Ryan
NinjaTrader Customer Service |
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06-13-2007, 12:50 PM
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#7 |
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Junior Member
Join Date: May 2007
Location: Austin, Texas, USA
Posts: 26
Thanks: 0
Thanked 0 times in 0 posts
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I called Patsystems and they changed my password ...but it still the same showing "Connecting - Patsystems" and not turning Green....
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06-13-2007, 01:01 PM
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#8 |
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NinjaTrader Customer Service
Join Date: Sep 2006
Location: Denver, CO, USA
Posts: 620
Thanks: 10
Thanked 2 times in 2 posts
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Hi:
Thank you for your reply. Please send us a note to support at ninjatrader dot com and reference this post. In your note, please provide us with your login information for Patsystems and I can test on my pc. Best regards,
Ryan
NinjaTrader Customer Service |
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06-13-2007, 01:09 PM
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#9 |
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Junior Member
Join Date: May 2007
Location: Austin, Texas, USA
Posts: 26
Thanks: 0
Thanked 0 times in 0 posts
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06-18-2007, 06:46 PM
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#10 |
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Junior Member
Join Date: May 2007
Location: Austin, Texas, USA
Posts: 26
Thanks: 0
Thanked 0 times in 0 posts
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Problem Again....
Hello...I have this problem again...i did rename the database and repair the Ninja and still show "Connected Patsystems" and not GREEN....
Please help me with this problem... Thank you |
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06-18-2007, 07:03 PM
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#11 |
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Junior Member
Join Date: May 2007
Location: Austin, Texas, USA
Posts: 26
Thanks: 0
Thanked 0 times in 0 posts
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Waiting Online right now....
Or call me at Cell 281-546-9738 or 281-550-9945 Thank you
Last edited by Respond; 06-18-2007 at 07:11 PM.
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