Install download fail

Treggs · 06-23-2011, 04:32 AM

Hi guys,

Just wondering if you are having server issues? I'm trying to install NT7.0.1000.6 on a new machine and when the downloading window pops up I get the error message "Failed to download NinjaTrader". I have tried it on another computer and I get the same message.

NinjaTrader_Jason · 06-23-2011, 04:39 AM

Hello Treggs,

We are not having any server issues.

Can you please clear your browser cache (cookies, temporary internet files, etc) and try the download once more. Please try a different browser as well and check if this will allow you to download and install NinjaTrader.

If the issue remains, please send me an email at support[at]ninjatrader[dot]com. Please put 'Attn Jason' in the subject header and reference this forum thread.

Treggs · 06-23-2011, 04:43 AM

Just fixed it. Seems I had a corrupted setup.exe. Re downloaded and problem solved. Weird but fixed

06-23-2011, 04:32 AM	#1
Treggs Member Join Date: Mar 2009 Posts: 83 Thanks: 5 Thanked 2 times in 2 posts	Install download fail Hi guys, Just wondering if you are having server issues? I'm trying to install NT7.0.1000.6 on a new machine and when the downloading window pops up I get the error message "Failed to download NinjaTrader". I have tried it on another computer and I get the same message.
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06-23-2011, 04:39 AM	#2
NinjaTrader_Jason NinjaTrader Customer Service Join Date: Aug 2007 Location: Breda, Netherlands Posts: 11,324 Thanks: 92 Thanked 354 times in 345 posts	Hello Treggs, We are not having any server issues. Can you please clear your browser cache (cookies, temporary internet files, etc) and try the download once more. Please try a different browser as well and check if this will allow you to download and install NinjaTrader. If the issue remains, please send me an email at support[at]ninjatrader[dot]com. Please put 'Attn Jason' in the subject header and reference this forum thread. Jason NinjaTrader Customer Service Use Kinetick, NinjaTrader’s preferred market data service - Learn More Free online training events - View Schedule
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06-23-2011, 04:43 AM	#3
Treggs Member Join Date: Mar 2009 Posts: 83 Thanks: 5 Thanked 2 times in 2 posts	Just fixed it. Seems I had a corrupted setup.exe. Re downloaded and problem solved. Weird but fixed
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