Auto Chart Scroll Stops Ocassionally

[Alfred]

Have noticed the auto chart scrolling will stop ocassionally....perhaps once or twice a day or so. It seems to be associated with placing graphics on a chart...but cannot put my finger on the exact cause.

The little scroll box in the scroll bar will start moving to the left and the price will become grayed out. Then when you grab the scroll box and move to the right everything will be OK again.

Thanks....

[NinjaTrader_Dierk]

Thanks for pointing this out. Please let us know as you have a reproducible scenario.

[Alfred]

Dierk...

Here is an example that just popped up...this is a 6 second chart on the ER2...it was working OK (I had just removed all previous garphics)...then I added a line and rectangle to the chart and the auto scroll stopped ....(was on the phone and did not witness the actual stop)....then scrolling to the right with the scroll bar everything worked OK....the stoppage does not always happen when placing graphics...only occasionally.

I played with expanding and contracting...that does not seem to trigger scroll hang-ups...

I have noticed this behavior for some time now....but never bothered to post on this till now...

Thanks !...

[NinjaTrader_Dierk]

Thanks for reporting. We'll look into.

[NinjaTrader_Christian]

Hi Alfred !

I tried quite a time to reproduce this, without success.

a few questions:
- can you somehow create a reproducable scenario ?
- does this happen 'often' ?
- did this ever happen without user action (e.g. drawing) ?
- does pressing the 'end'-button on the keyboard always bring the black label again and then it works ok ?

only thing i can imagine right now is a hardware defect of your left mouse button. that would mean that you can see a litte hand icon for a short time (the chart canvas drag & drag cursor). can you exclude this possibility ?

[Alfred]

Hi Christian...

I so far cannot come up with something that will always reproduce the auto scroll hangup.

It does not happen often...perhaps once or maybe twice a day or so....

It does not seem to happen without user action and since most of my actions are placing draw tools on a chart I thought it might be related to that. It does not seem to happen as soon as objects are placed, but maybe a few minutes or so after placement.

I have not tried the "end" button on the keyboard...I usually grab the box slider on the scroll bar and move to the right when I notice the price grayed out....that will fix it for me when it does hang.

I will keep playing around with this & see if I can come up with something more concrete....

Thanks ! ....