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| Miscellaneous Support Miscellaneous support issues. |
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04-07-2005, 10:05 AM
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#1 |
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Join Date: Dec 2004
Location: , ,
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imported post
:XEach day I lose phone service at least once a day. Ninja normally will not work after that, so I must reboot. Is that normal?:X
When I reboot I lose my trade history in Simulator. Today in Performance Manager I was able to view all except "minutes and seconds" of time "Entered" |
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04-07-2005, 11:53 AM
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#2 |
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Administrator
Join Date: Nov 2004
Location: Denver, CO, USA
Posts: 11,163
Thanks: 6
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imported post
I guess I need more information. How is your phone service tied to NinjaTrader?
Ray
NinjaTrader Customer Service |
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04-08-2005, 06:46 AM
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#3 |
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Join Date: Dec 2004
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imported post
When I lose my phone connection ? Sorry, I don't have cable.
Another problem now- I was on Sim today, (maxed out on allowable contracts) I get notice Sim must close and reboot. Comp. reboots, I try Sim again and I receive notice"order has exceeded buying power" even though I've already flattened all positions (it never responded when I flattened). I've rebooted again, still same message. |
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04-08-2005, 05:54 PM
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#4 |
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Administrator
Join Date: Nov 2004
Location: Denver, CO, USA
Posts: 11,163
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imported post
To reset the simulator delete the following file -
C:\Program Files\NinjaTrader 4\Data\accountData/.xml Regarding disconnect, if the internet connection does not come back up within a reasonable amount of time then it does require a restart of NT, not a reboot of your PC. Ray
Ray
NinjaTrader Customer Service |
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04-13-2005, 09:40 AM
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#5 |
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Join Date: Dec 2004
Location: , ,
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imported post
When searching for this file I get a message,"not a valid folder".
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04-13-2005, 05:47 PM
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#6 |
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Administrator
Join Date: Nov 2004
Location: Denver, CO, USA
Posts: 11,163
Thanks: 6
Thanked 45 times in 32 posts
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imported post
what folder did you install NinjaTrader in?
Ray
NinjaTrader Customer Service |
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