crashing when connecting to TDameritrade. Was working fine until today

[clksoft]

I was using this connection without any problem with the free license key. Yesterday, I added the zenfire connection and used it with the new license key I got from Mirus futures. Today, I reentered the free license key and tried to use it with TD ameritrade again. The program crashes as soon as I try to chart some incoming data. Each time I have to reboot my laptop because the system believes NT is still running after crashing. I tried reinstalling NT and deleted and then reinstated the TDameritrade connection. I am attaching my trace file. I renamed it to trace.txt because it was too long as it contained information from several aborted sessions. I just left the information from my last session in the attached file.

[NinjaTrader_Kyle]

Hi clksoft,

Thank you for your post.

Lines in the trace file you provided indicate a corruption in the NinjaTrader database.
Please follow the instructions below to repair the NinjaTrader database.

• Disconnect NinjaTrader from any open connections via File > Disconnect
• From the NinjaTrader Control Center window select the menu Tools > Options
• Select the "Misc" tab
• Press the "Repair DB" button
• Press the "OK" button

I would suggest removing the file from the forum now using the edit menu.

[clksoft]

Thank you. I did as you suggested and repaired the database. Yet, NT still crashes when I am connected to tdameritrade and want to create a chart using one of my chart templates. It doesn't crash if I try to do the same thing but am offline. I am reattaching the trace from the last session which looks pretty much the same as earlier today. Do you think I should remove the futures symbols from my instrument list? I added some yesterday.

[NinjaTrader_Kyle]

Hi clksoft,

Thank you for your reply.


1.) I've downloaded the trace file, so you can remove it again.

2.) Does NT crash when you do not load the template?

[clksoft]

I just checked that NT doesn't crash if I create a chart without using any of my chart templates. This is true whether or not I am connected to tdameritrade or yahoo. If however, I am connected to any of these data providers, applying any of my chart templateds crashes NT. I may have updated them yesterday when I was trying the zenfire connection with mirus. I would like to edit them to fix them manually if possible. I have spent a lot of time developing them. Can you tell me what to look for?

[NinjaTrader_Kyle]

Hi clksoft,

Thank you for your reply.

This indicates that the templates have become corrupted.
Unfortunately, you will need to recreate the layout of these templates and save them under a new name.
After doing so, remove the existing templates via the Load templates menu.

[clksoft]

OK. I created a chart without using any of my templates while connected to tdameritrade and then tried to add one of my custom indicators to it. That crashed NT. I tried without being connected and NT doesn't crash. I then tried again, this time trying to simply add a SMA(Close, 14) to the chart while connected. NT crashes again with the same error message as before "NT has detected a problem and needs to shut down...."

[NinjaTrader_Kyle]

Hi clksoft,

Thank you for your reply.

Please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Kyle" in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) Your updated trace file.