Attention!

debbieg100 · 09-20-2009, 01:41 AM

Anyone have a Ninja crash & unable to connect. Not sure if it is Mirus??

lani_ch · 09-20-2009, 07:15 AM

I do the same thing. =(

NinjaTrader_ChristopherJ · 09-20-2009, 11:04 AM

Hello debbieg100,

Thank you for your post.

There actually were a few reports of an unexpected disconnect throughout the night. The issue seems to have been resolved at this time.

I will report this to our development team to let them know of the issue.

Please let me know if I may be of further assistance.

lani_ch · 09-21-2009, 05:02 AM

Joined a new demo account, the error is the same

NinjaTrader_Jason · 09-21-2009, 05:05 AM

Hello lani_ch,

Could it be you are located in Australia?

If so, can you please contact your ISP and check if all is fine on their end.
We received some similar reports from Australian customers so far. We are able to connect to those connections on our end, which indicates something on the user's end is blocking the connection.

A router could be causing the issue as well. Try connecting your PC directly to your modem, bypassing the router, and check if this will make a difference.

lani_ch · 09-21-2009, 05:14 AM

I'm from Russia, today all put on a clean OS

NinjaTrader_Jason · 09-21-2009, 05:27 AM

Hello lani_ch,

You can always send your username and password to support[at]ninjatrader[dot]com as per post #15, so I can test the connection on my end to verify if the issue is caused by the connection itself or some setting on your end.

thalestrader · 09-20-2009, 02:00 PM

Anyone else not able to log in to zen-fire this afternoon?

lani_ch · 09-20-2009, 03:46 PM

I still cannot enter

thalestrader · 09-20-2009, 03:51 PM

I am now able to log in and receive data.

NinjaTrader_ChristopherJ · 09-20-2009, 05:24 PM

Quote:

Originally Posted by lani_ch

I still cannot enter

Hello lani_ch,

Are you still experiencing an issue with connecting at this time?

thalestrader · 09-20-2009, 05:48 PM

I am unable to log in again.

I get this message:

Login failed: Unable to login (10001)

NinjaTrader_ChristopherJ · 09-20-2009, 05:54 PM

Quote:

Originally Posted by thalestrader

I am unable to log in again.

I get this message:

Login failed: Unable to login (10001)

Hello thalestrader,

I have just tested my Zen-Fire connection and was able to connect successfully.

Please remove, repair and recreate your connection with the steps I have provided below.

Please go to the Tools menu--> select Account Connections--> highlight the connection--> click Remove
Then go to the Tools menu--> select Options--> select the Misc tab--> click Repair DB
Restart NinjaTrader
Please go to the Tools menu--> select Account Connections and recreate the account connection.

I have provided a link below to our Connection Guide that will assist with recreating your connection.

http://www.ninjatrader.com/webnew/support_ZenFire.htm

Please let me know if the issue persists after this procedure.

DaveW2009 · 09-21-2009, 12:19 AM

Hi yes I still have a problem logging in to Mirus ZenFire as well.
Have not been able to access for aprox 6 hours.
Have sent emails to all with no reply as yet.
Thanks

hatori · 09-21-2009, 12:49 AM

no mirus live connection from here eighter

09-20-2009, 01:41 AM	#1
debbieg100 Member Join Date: Sep 2008 Posts: 30 Thanks: 0 Thanked 0 times in 0 posts	Ninja crash & unable to connect Anyone have a Ninja crash & unable to connect. Not sure if it is Mirus??
	Facebook Twitter YouTube

09-20-2009, 07:15 AM	#2
lani_ch Junior Member Join Date: Jul 2009 Posts: 5 Thanks: 0 Thanked 0 times in 0 posts	I do the same thing. =(
	Facebook Twitter YouTube

09-20-2009, 11:04 AM	#3
NinjaTrader_ChristopherJ NinjaTrader Customer Service Join Date: Feb 2009 Location: Denver, CO Posts: 3,808 Thanks: 32 Thanked 134 times in 134 posts	Hello debbieg100, Thank you for your post. There actually were a few reports of an unexpected disconnect throughout the night. The issue seems to have been resolved at this time. I will report this to our development team to let them know of the issue. Please let me know if I may be of further assistance. Christopher NinjaTrader Customer Service Use Kinetick, NinjaTrader’s preferred market data service - Learn More Free online training events - View Schedule
	Facebook Twitter YouTube

09-21-2009, 05:02 AM	#4
lani_ch Junior Member Join Date: Jul 2009 Posts: 5 Thanks: 0 Thanked 0 times in 0 posts	Joined a new demo account, the error is the same
	Facebook Twitter YouTube

09-21-2009, 05:05 AM	#5
NinjaTrader_Jason NinjaTrader Customer Service Join Date: Aug 2007 Location: Breda, Netherlands Posts: 11,223 Thanks: 83 Thanked 333 times in 325 posts	Hello lani_ch, Could it be you are located in Australia? If so, can you please contact your ISP and check if all is fine on their end. We received some similar reports from Australian customers so far. We are able to connect to those connections on our end, which indicates something on the user's end is blocking the connection. A router could be causing the issue as well. Try connecting your PC directly to your modem, bypassing the router, and check if this will make a difference. Jason NinjaTrader Customer Service Use Kinetick, NinjaTrader’s preferred market data service - Learn More Free online training events - View Schedule
	Facebook Twitter YouTube

09-21-2009, 05:14 AM	#6
lani_ch Junior Member Join Date: Jul 2009 Posts: 5 Thanks: 0 Thanked 0 times in 0 posts	I'm from Russia, today all put on a clean OS
	Facebook Twitter YouTube

09-21-2009, 05:27 AM	#7
NinjaTrader_Jason NinjaTrader Customer Service Join Date: Aug 2007 Location: Breda, Netherlands Posts: 11,223 Thanks: 83 Thanked 333 times in 325 posts	Hello lani_ch, You can always send your username and password to support[at]ninjatrader[dot]com as per post #15, so I can test the connection on my end to verify if the issue is caused by the connection itself or some setting on your end. Jason NinjaTrader Customer Service Use Kinetick, NinjaTrader’s preferred market data service - Learn More Free online training events - View Schedule
	Facebook Twitter YouTube

09-20-2009, 02:00 PM	#8
thalestrader Junior Member Join Date: Dec 2008 Posts: 13 Thanks: 0 Thanked 0 times in 0 posts	Anyone else not able to log in to zen-fire this afternoon?
	Facebook Twitter YouTube

09-20-2009, 03:46 PM	#9
lani_ch Junior Member Join Date: Jul 2009 Posts: 5 Thanks: 0 Thanked 0 times in 0 posts	I still cannot enter
	Facebook Twitter YouTube

09-20-2009, 03:51 PM	#10
thalestrader Junior Member Join Date: Dec 2008 Posts: 13 Thanks: 0 Thanked 0 times in 0 posts	I am now able to log in and receive data.
	Facebook Twitter YouTube

09-20-2009, 05:48 PM	#12
thalestrader Junior Member Join Date: Dec 2008 Posts: 13 Thanks: 0 Thanked 0 times in 0 posts	I am unable to log in again. I get this message: Login failed: Unable to login (10001)
	Facebook Twitter YouTube

09-21-2009, 12:19 AM	#14
DaveW2009 Junior Member Join Date: Sep 2009 Posts: 1 Thanks: 0 Thanked 0 times in 0 posts	No Go Hi yes I still have a problem logging in to Mirus ZenFire as well. Have not been able to access for aprox 6 hours. Have sent emails to all with no reply as yet. Thanks
	Facebook Twitter YouTube

09-21-2009, 12:49 AM	#15
hatori Member Join Date: Mar 2008 Posts: 33 Thanks: 0 Thanked 0 times in 0 posts	broker connection no mirus live connection from here eighter
	Facebook Twitter YouTube

Thread Tools
Show Printable Version Email this Page
Display Modes
Switch to Linear Mode Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Unable to connect Mirus and AMP Futures	amenlo9	Connecting	20	03-12-2009 11:40 AM
NT crash on replay disconnect and zenfire connect	ATI user	Connecting	9	03-03-2009 11:09 AM
Unable to connect eSignal	fy260498	Connecting	5	01-13-2009 09:00 AM
Unable to Connect	cwhitelaw	Connecting	1	08-03-2008 11:40 PM
Unable to connect to Pats	nicko9	Connecting	7	11-05-2007 02:04 AM