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| Miscellaneous Support Miscellaneous support issues. |
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#1 |
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Junior Member
Join Date: May 2009
Posts: 17
Thanks: 0
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on my 5 minute NQ chart, data doesn't begin until the 7:20 a.m. (Pacific Time) candle for yesterday (Sept. 3) while data begins at 00:05 for today. I have restarted Ninja, but it is the same. I have created a new chart, and the data for yesterday is still wrong. Under Chart Properties, Data Series, Session Begins @ 12:00 a.m. and Session Ends @ 12:00 a.m. is the default settings. How can I correct this data problem? Thanks, David
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#2 |
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NinjaTrader Customer Service
Join Date: Feb 2009
Location: Denver, CO
Posts: 3,803
Thanks: 32
Thanked 134 times in 134 posts
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Hello mrmagoo,
Thank you for your post. Please follow the instructions below to repair the NinjaTrader database.
Christopher
NinjaTrader Customer Service |
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#3 |
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Junior Member
Join Date: May 2009
Posts: 17
Thanks: 0
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I followed your instructions, but it changed nothing on the charts. Yesterday's data still begins at 7:20 a.m. while today's begins at 00:05 as it should.
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#4 |
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NinjaTrader Customer Service
Join Date: Feb 2009
Location: Denver, CO
Posts: 3,803
Thanks: 32
Thanked 134 times in 134 posts
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Hello mrmagoo,
Can you please answer the following questions so I may further assist:
Christopher
NinjaTrader Customer Service |
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#5 |
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Junior Member
Join Date: May 2009
Posts: 17
Thanks: 0
Thanked 0 times in 0 posts
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* Amp Live
* NQ 09-09 * 5 minute * no error messages |
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#6 |
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Junior Member
Join Date: May 2009
Posts: 17
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I opened a YM 09-09 5 minute chart and the data is correct on it.
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#7 |
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NinjaTrader Customer Service
Join Date: Feb 2009
Location: Denver, CO
Posts: 3,803
Thanks: 32
Thanked 134 times in 134 posts
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Please delete your NQ historical data by going to Tools-->Hisotircal Data-->Delete
Next please reload your historical data by going to Tools-->Historical Data-->Reload Please let me know if the issue persists after this procedure.
Christopher
NinjaTrader Customer Service |
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#8 |
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Junior Member
Join Date: May 2009
Posts: 17
Thanks: 0
Thanked 0 times in 0 posts
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okay, that worked, sort of. The "Reload" option was grayed out and so it would
not work. But I just opened my NQ chart after deleting the data and it is now correctly showing all the data on a 5 minute time frame |
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