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| Miscellaneous Support Miscellaneous support issues. |
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#1 |
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Junior Member
Join Date: Nov 2008
Posts: 8
Thanks: 0
Thanked 0 times in 0 posts
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I see about 10x the volume reported via the mbtrading connection
on es than is really traded. if you look at the time & sales, it's reporting the correct absolute volume at the top, but I see way too may trades going off in the t&s ticker. if I connect to another broker, I see the correct volume. |
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#2 |
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NinjaTrader Customer Service
Join Date: May 2008
Location: Denver, CO
Posts: 3,157
Thanks: 0
Thanked 3 times in 3 posts
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Hello,
NT works much like a TV antenna in that it receives a signal and displays it. This is out of our control. If the volume information in NT is different from the volume information found in the Navigator for the same instrument, please let us know.
Ben
NinjaTrader Customer Service |
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#3 |
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Junior Member
Join Date: Nov 2008
Posts: 8
Thanks: 0
Thanked 0 times in 0 posts
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mbtrading es t&s for both navigator and quotetracker have the
correct prints. nt does not. volume charts for es in quotetracker are correct using mbtrading, nt is not. pls take a look for yourself and tell me if there is something wrong on my side. |
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#4 |
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NinjaTrader Customer Service
Join Date: May 2008
Location: Denver, CO
Posts: 3,157
Thanks: 0
Thanked 3 times in 3 posts
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Hello,
Please email us your account connection information from Help>Mail to support and reference the link to this thread in the body of the email. In that email please provide your MBT login information and screen shots of the values you feel are off so we can reproduce it on our end.
Ben
NinjaTrader Customer Service |
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