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| Miscellaneous Support Miscellaneous support issues. |
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09-30-2006, 06:10 AM
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#1 |
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Join Date: Sep 2006
Location: , ,
Posts: 2
Thanks: 0
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imported post
Am getting Currencies on Globex, Commodities on ECBOT.....Cannot get any QM on Globex or Nymex. Cannot get FDAX or any LIFFE data. Have tried all known symbols .
Working with a TT feed... Getting Market Data request refused: Unknown Instrument Error in log...any ideas? |
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09-30-2006, 06:25 AM
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#2 |
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Administrator
Join Date: Nov 2004
Location: Denver, CO, USA
Posts: 11,164
Thanks: 6
Thanked 46 times in 32 posts
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imported post
Make sure your broker has authorized your account to trade the symbols you are requesting market data for. If not, you will get this error.
Ray
NinjaTrader Customer Service |
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09-30-2006, 06:32 AM
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#3 |
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Join Date: Sep 2006
Location: , ,
Posts: 2
Thanks: 0
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imported post
Made sure of it..thought that was the problem, like maybe they had not swithched over when I went to Ninja...I can get ones I am not authorized for ( Swiss Franc, Emini MId Cap ) but not FDAX, QM,MCU, MCP, FESX ...alll of which I am authorized and can get through my Xtrader platform......any other ideas? Thanks again
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09-30-2006, 07:50 AM
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#4 |
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Administrator
Join Date: Nov 2004
Location: Denver, CO, USA
Posts: 11,164
Thanks: 6
Thanked 46 times in 32 posts
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imported post
You can only get data forsymbols you are authorized for. Please send a note to support@ninjatrader.com and reference this post. Someone will get in touch with you Monday morning.
Ray
NinjaTrader Customer Service |
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