Bid and Ask does not appear for some symbols

[pavelevap]

Hello,

I can not see Bid and Ask for some symbols (see attached screenshot).
In eSignal application I can see them.
My example - symbol in eSignal is SABAACEZ-PRA (Prague Stock Exchange), custom defined in NT as SABAACEZ.
Charting works well, but there are no Ask and Bid prices.
There are also problems with DOM.

Thank you for your help...

[NinjaTrader_JoshP]

Any errors in Control Center Logs?

[NinjaTrader_Dierk]

Also:
- is this index? indexes usually don;t have bid/ask
- please contact eSignal support to clarify is there should be bid/ask available for that instrument

[pavelevap]

No errors.
This is not index, but stock.
Bis/Ask should be available, in eSignal application I can also see changing Bid and Ask.

[NinjaTrader_Dierk]

I would need to connect to your eSignal account in order to see what's going on.

Please send me to "dierk AT ninjatrader DOT com":
- your esignal account name and password
- the exact eSignal mapping your applied the instrument in question
- which exchanges did you configure for this instrument in instrument manager?

Thanks

[pavelevap]

OK, sending... Thank you...