install problems

[flyingeagle]

have downloaded and installed ninja trader.
upon opening it requires a license key.
the key received in my email elicits an error
i try the same key on the ninjatrader webpage download site only to get
" the ninjatrader license # you entered was not correct"
my referring broker confirms he is able to connect with this key.
i have tried with and with out the preceding @ charachter and the
trailing space to no avail. i have uninstalled and reinstalled a few times.
i have tried with firewall (actually the whole norton package) totally switched off.

i have .net 1.1, i have ms jet and v2.8 mdac. i have done as many windows updates
and reboots. i run win 2k, 1000m ram, 2.2m adsl broadband,

can anybody advise how to get this running?

[NinjaTrader_Vincent]

Hi,

Thank youfor your note and interest in NinjaTrader.

Can you check your firewall settings. Turn them off and then re-enter the license under Help--> License Key.

Let me know if you get NinjaTrader up and running after doing this.

Vince

[flyingeagle]

hi

have tried again with norton (firewall) switched off.
it does not accept the license key.
have again tried this license key to download nt from the
website but the error msg is "the ninjatrader license # you entered
was not correct"

roger

[NinjaTrader_Vincent]

Have you tried entering the license manually? Otherwise in Norton, go to Personal Firewall, then select Configure--> Programs and locate NinjaTrader and set to 'Permit All'

Vince

[flyingeagle]

hi

it is now all working fine.

not sure of the problem.

eventually created another partition on my drive, reinstalled win2k

installed ninja from scratch , installed norton again and now it

works just fine.

cheers

roger

[NinjaTrader_Vincent]

Hi Roger,

Thank you for reporting this.

Vince