Impossible to open a CAC40 chart

[serval]

Hello,

I have a probleme.

I can open a chart of the future of cac40 with NT (i use zenfire connexion). When i try to do it a chart open but there is nothing on it.

May be it's because i delete this future in the instrument manager (at the moment to change 06 contract to 07 contract)

I try to fix this problème by installing the lat version of NT (6.5.1000.4) and try to repair the database by the menu option - misc - repair db but i have no success.

Can you help me please?

Thanks.

[NinjaTrader_Dierk]

There is no CAC40 07-08 expiry. There only is a CAC40 06-08 and a CAC40 09-08 contract, since the CAC40 rolls every 3 months.

[serval]

There is no CAC40 07-08 expiry. There only is a CAC40 06-08 and a CAC40 09-08 contract, since the CAC40 rolls every 3 months.


Thanks to answer me with this rapidity.

07-08 contrat exist for the future CAC40 and it rolls every months.

For test I just try to open a chart with the contract of 09-08 and i have the same problem, the chart open but there is nothing on it.

Best regards.

[NinjaTrader_Josh]

Please try these settings in the Instrument Manager for your CAC40.

[NinjaTrader_Dierk]

>> 07-08 contrat exist for the future CAC40 and it rolls every months.
My apologies, you are right. Please try this:
- Tools->Options->Misc->Reset instruments
- restart NT

[serval]

Thanks a lot ... it work now.

In the same way congratulations for this great soft ;-)

[NinjaTrader_Dierk]

Thanks. You're welcome.

[serval]

Thanks. You're welcome.

Oups there is somehing i can't understand and i need your help please.

I have 2 computers ... i use NT on this 2 computeurs and this problème was on the 2... this opération resolve my problème only on one of them.

I see something, at the "log" menu, i have this message:

" Instrument "CAC40 07-08" is not supported.

What i have done without success:

- Uninstall NT
- Install last version
- Reload historical data
- Reset instrument
- Repair DB
- Check parameters of Josh (correct)

What else can i do?

One more time, thanks for the quality of your support desk :)

[NinjaTrader_Dierk]

Try if adding "CAC40 07-08" to your default instrument list in instrument manager makes a difference

[serval]

it was already in this list:

I just try to remove and replace it without success.

thanks

[NinjaTrader_Dierk]

>> Instrument "CAC40 07-08" is not supported.

When exactly do you get this message in your logs?

[serval]

>> Instrument "CAC40 07-08" is not supported.

When exactly do you get this message in your logs?

I don't now, i just see it this morning

[NinjaTrader_Dierk]

Please try this:
- Tools->Instrument manager
- find any occurance of CAC40 and delete it
- Tools->Options->Misc->Reset instruments
- Restart NT

If issue persists, then you need to delete your DB file <my documents>/NinjaTrader6.5/db/NinjaTrader.mdb. Note: you will loose all your historical trade and chart data.

[serval]

I have lost all my data but it works now...

Thanks

Please try this:
- Tools->Instrument manager
- find any occurance of CAC40 and delete it
- Tools->Options->Misc->Reset instruments
- Restart NT

If issue persists, then you need to delete your DB file <my documents>/NinjaTrader6.5/db/NinjaTrader.mdb. Note: you will loose all your historical trade and chart data.

[serval]

Hello,

The probleme is now appeared again.

Each month, when I change contract (08.08 to 09.08 for example) this problème come back.

I try all you told me next month but this time it didn't fix my problème.

Can you help me?

[NinjaTrader_Ben]

Hello,

Thank you for your post.


Are you still using CAC40? If so please follow Dierks instructions below to delete it.

If not, please tell me what contract and expire you are using. Also, are you getting any errors in the log tab?

[serval]

Hello,

Thank you for your post.


Are you still using CAC40? If so please follow Dierks instructions below to delete it.

If not, please tell me what contract and expire you are using. Also, are you getting any errors in the log tab?

Hello,

Thank you for the rapidity of the answer.

Yes the trouble is for the future CAC40.

I have done all dierks instructions without success. I'm using contract cac40 09-08 and in the log tab i've got the message:

" Instrument CAC40 09-08 is not supported"

What else can I do?

Great thanks.

[primoto]

Hi Serval,
Check case Matif in "exchanges" maybe it could help.
bye

[serval]

hi primoto,

I just try , but it change nothing ... the chart is "blank"

Thanks

[NinjaTrader_Michael]

Hi Serval,

Please send an e-mail to support at NinjaTrader dot com so we can resolve your inquiry.

[serval]

i try to mail subscriber-support@ninjatrader.com and support@ninjatrader.com.

But i have this message from NT:

http://www.casimages.com/img.php?i=080817112441192107.jpg

You want me to whrite directly from my mail box?

Thanks

[NinjaTrader_Michael]

Hi,

Yes, please send an e-mail directly from your mail box.

[serval]

it's done .

thanks

[serval]

Hello,

I find an issue. It's a little extreme but it works now.

What i do:

1) Uninstall NT
2) Erase the folder "document and setting - Ninja Trader"
3) Reboot
4) Install NT

One question if i have the problème next month ... is it possible to made a backup of the templates? if yes how can i do?

Thanks for the help.

[NinjaTrader_Josh]

Please see the Backup Tool available through the File menu.

[serval]

oups ... sorry for this stupid question ;-)

Have a good day