Unable to connect Mirus and AMP Futures

[amenlo9]

Hi Admin,i don't know why i cant connect to Mirus or AMP with Zenfire.between,i am using NT 6.5.i confirmed i configured every things right.

[NinjaTrader_Dierk]

- did it work before? then likely there is an ISP or broker issue. Please contact your broker and/or your ISP
- did it never work before? please double check your account connection settings

[amenlo9]

- did it work before? then likely there is an ISP or broker issue. Please contact your broker and/or your ISP
- did it never work before? please double check your account connection settings
first time using their demo,so never connect before.i confirmed every setting is correct and followed exactly what broker mentioned.anyway,will contact the broker and see what happen:(

[profithound]

Can anyone help withthe following;

I have set up the data connection as per the email I recieved from Mirus.

I cut and paste the user name and the pass so no errors here?

I then try connecting to Zenfire and get the following;

Login Failed: Please check your account connection parameters and your internet connection.

Account connection should be fine ?????

Internet is OK because I can get a Yahoo Connection and pull Daily Data for GOOG..... I require realtime for Emini's

Your assistance is appreciated

regards
\
the Hound

[NinjaTrader_Jason]

Hello the Hound,

Please see my response in the forum thread below.
http://www.ninjatrader-support2.com/vb/showthread.php?t=11945

[subterfuge]

this happened to me a second ago :(
I have been using the mirus demo fine for a few months now. I just went to my screen and it said something about a request from the broker to close down due to more than one connection to the same number or something like that (I didn't think to write down the exact message)
I shut it down and now I get the message "Login failed: please check your account parameters and your internet connection"
This is very annoying. Done it all by itself.

[loretta]

I just got the same disconnect and message pop-up, at 1:30 ET.
Hopefully someone will see our posts and help out?

I am glad I was only paper-trading or I'd be really upset... wonder how often this happens, it concerns me. I am hoping Ninja is a robust and dependable platform.

[NinjaJorge]

Yep, I was disconnected a few minutes ago as well. Anyone else having the same problem? Is it a zenfire issue?

[Creamers]

Hi,

I was just disconnected for 10min with zenfire demo account.
Imaging while trading...

Question about zenfire: What is the difference between a live zenfire account and demo account.
http://www.mirusfutures.com/onlinefuturestrading_demoaccount.htm
or
http://www.zen-fire.com/pages/demo/demo.html
(both disconnected at the same time)

Cause eventually they are all connected to the same servers right?

So the live traders are experiencing the same troubles when there is a disconnection.?

Greetings,

[laredo]

yes NT zen mirus wont connect

[roonius]

Hi,

I was just disconnected for 10min with zenfire demo account.
Imaging while trading...

Question about zenfire: What is the difference between a live zenfire account and demo account.
http://www.mirusfutures.com/onlinefuturestrading_demoaccount.htm
or
http://www.zen-fire.com/pages/demo/demo.html
(both disconnected at the same time)

Cause eventually they are all connected to the same servers right?

So the live traders are experiencing the same troubles when there is a disconnection.?

Greetings,

I use both live and demo accounts on separate pc's. Demo accounts got disconnected once in a while. Never had a single problem with real account

[Creamers]

I use both live and demo accounts on separate pc's. Demo accounts got disconnected once in a while. Never had a single problem with real account

Ok, that's good the hear, thanks for your response !

[NinjaTrader_Ray]

For those who are having problems connecting, please send an email to support {at] ninja trader . com and we will send further instructions.

[dedede]

Any updates on this? I still can't connect.

[tradingcube]

still no joy here either...
would be good to post up the solution here but i have also sent an email.

[max-td]

same here : zenfire live account is running /
demo acc. on a second machine --> does not connect today

[NinjaTrader_Jason]

dedede, trading cube and max-td, did you sent an email to support[at]ninjatrader[dot]com for instructions?

Let me know if you are not able to connect after following these instructions.

[palinuro]

dedede, trading cube and max-td, did you sent an email to support[at]ninjatrader[dot]com for instructions?

Let me know if you are not able to connect after following these instructions.

First post to this thread, but I have had the same problem with my Mirus demo account. Tried a new demo account with Amp, and the problem persists.

Emailed support, but the instructions did not resolve the problem.

I am still able to connect to IB data, however.

I was going to try a complete reinstall, but if so many are having the same problem it's unlikely to be some corruption on my machine.

- palinuro

[NinjaTrader_Jason]

Hello palinuro,

As far as I know, almost all users are able to connect after following the instructions.

Could you please send a note to support[at]ninjatrader[dot]com including the new logon credentials, so I can test your connection on my end. Please reference this forum thread.

In the mean time, please check for software such as (corporate) firewalls, spyware and anti-virus software that could be blocking the Zen-Fire connection somehow.

[jpbaldwin]

I just got an email from a colleague

Mirus Futures has advised that due to exchange regulations, the SIM username and password that was once used is no longer valid. This has resulted in all MIRUS SIM users on Ninja Trader to have lost their connection.

There is a very simple solution for this and all NINJA MIRUS SIM users will need to follow this process to enable their SIM accounts to become active again.

You only need to update your username and password in your current version of Ninja Trader - no need to delete Ninja Trader and reinstall.

To get a new username and password, go to www.mirusfutures.com and request a free download of Ninja Trader. Look for the Zenfire symbol and click on the "Start your FREE Real Time DEMO". Enter your details and click "Start Demo now" button. You will be taken to the download but you do not need to go any further with this. All you are needing from this process is the username and password which will be sent to you after you have requested the free download which will be sent via the email address you provided in this step.

Once you have received your username and login via email, you can go to the control center of your Ninja Trader. Go to Tools/Account connections and select the demo version of your Zenfire datafeed (most of you would have named this "demo"). Once selected, click on "Change" and keep entering until you get to the page containing the username and password.

Enter your new username and password and click through until you reach "Finish". This demo account connection should now be active for you to connect to Zenfire and trade in SIM


Doesn't affect Live Accounts apparently, mine is working fine.

Jase

[Creamers]

THX for the info!