Ninja Install Error

[Shiva Swinger]

Upon opening Ninja this morning it tried to do an install instead of firing up the trading platform.

I get the error attached.

Any ideas?

Stewart

[Shiva Swinger]

Another screenshot

[Shiva Swinger]

Another

[NinjaTrader_Ray]

Sorry for your inconvenience. This has happened several times below.You can find the solution here:

http://www.ninjatrader-support.com/activekb/questions/25/

Ray

[Shiva Swinger]

Did all that but still will not uninstall?



Stewart

[Shiva Swinger]

Still unable to get it uninstalled? What can I do?

[alphamag]

Hi Stewart,

Has your problem been resolved? I get the same error message as your last post and can only start NT through C>Program files>NT5>bin>NT Icon. If I copy the start icon to my desktop I get an error message, so I was wondering if you resolved the issue through Denise with NT support.

Thank you

[Shiva Swinger]

I had to do a system restore and then delete Ninja and reinstall. My data was still there. But after a few more days it will do it again. I do another system restore and all works again.

So still not sure the cause.

[alphamag]

Thank you Shiva. That is what Ray is suggesting to me. I may try some things on my own before system restore. I've heard horror stories regarding restore ...especially for the tech challenged person. Also, as I said, I can load my current NT now just fine. The prob is I can't upgrade.

[NinjaTrader_Ray]

Upgrade to what version? If you have a current NT version and you want to upgrade to NT 5.1.1.3 Beta, you can just run the installer. No need to uninstall anything. Did this not work?

Ray

[alphamag]

Ray,

I am running 5.0.1000.7. Running the installer does't work. I get the error message I sent you in my email. My name is Don Rozell.

Thank you

[NinjaTrader_Ray]

Sorry Don, I rip through 150+ emails a day so at this moment it does not come to my mind.

A few questions:

- 5.0.1000.7 is current up and running?
- When you try and install the current beta version, can you remind me what the error message is?

Thanks.


Ray

[alphamag]

Ray,

- 5.0.1000.7 is up and running and connects to Patsystems.
- The error message says: The feature you are trying to use is on a network resource that is unavailable.

Sorry I dont know how to post a screenshot, but it is the same "network resource" error message as posted by Shiva below.

Thank you.

[NinjaTrader_Ray]

Try the following -

1 - Clear your internet cache, via IE it is Tools-->Internet Options, Clear History
2- Download and save the folllowing file to your desktop

http://www.ninjatrader-support.com/ninjatrader/nt5/NinjaTrader.Install.msi (http://www.ninjatrader-support.com/ninjatrader/nt5/NinjaTrader.Install.msi)

3. Double click on the saved file to run the installer.

Let me know how this works out.

Ray

[alphamag]

Tried it but got same message upon trying to install.

[NinjaTrader_Ray]

If you uninstall the current version. Then install via the instructions in the earlier post. Will this work?

Ray

[NinjaTrader_Ray]

After uninstalling R7, clear browser cache again, this time try installing directly from the website (not downloading and saving the install file)

www.ninjatrader-support.com/download_download.htm (http://www.ninjatrader-support.com/download_download.htm)

Ray