support

[jplevandowski]

Sent some questions to support over 8 hrs ago with no response yet. You do have assistance 24hrs 7 days a week right?

[NinjaTrader_Vincent]

Hi,

We do not have 24/7 support. For our support policy, please take a look at the following:

http://www.ninjatrader-support.com/support_Overview.htm

I am responding to the support emails right now and will reply to your note shortly.

Vince

[jplevandowski]

ok, thanks Vince

[jplevandowski]

Vince, I got your email but I can't retrieve your response

[jplevandowski]

Actually the one I can't open was from support. I got the one directly from you about the trend bar which I am clear on now.

[NinjaTrader_Vincent]

Hi John,



I just sent you a reply.

Vince

PS: please send your questions directly to support@ninjatrader.com (mailto:support@ninjatrader.com)

[jplevandowski]

ok Vince I'll work directly through support, thanks