Tick chart always displaying the same time

[Rollins]

Hi,

I loaded a tick chart with eSignal and kept the application open for a few hours. The application always displays the same time as seen in the screenshot.

Cheers

[NinjaTrader_Josh]

Can you check the times of the bars based on the output from the Data Box also? Do they provide unique times for the bars or are they all stamped 00:23?

[Rollins]

Yep they do, just checked it.

[NinjaTrader_Josh]

They do as in "yes they are timestamped exactly the same" or they do as in "yes they are timestamped differently"?

If the later is the case then I would come to think that that was just an extremely volatile time during the market?

[Rollins]

Almost one day has gone by and the timestamps still read 00:23 on the 22 and 110 tick charts which is like 1 and 5 min intervals on the cable.

[NinjaTrader_Josh]

I don't know what to say. I can't reproduce on my end. Can you try closing the chart, reloading the data, reopening the chart?

http://www.ninjatrader-support.com/HelpGuideV6/Reload.html

[Rollins]

I've got 3 charts for the same instrument open, 22t and 110t both display 00:23 for one day and the charts are definitely updating. The 240min chart is fine.
Reloading the historical data worked, it's a temporary workaround but not a fix for a bug. Using workarounds defeats the purpose of releasing betas, which is to find and fix bugs. If the bug persists, I'll let you guys know.

Cheers.

[NinjaTrader_Josh]

Right Rollins. The purpose of the beta is to find bugs, but I can't reproduce on my end and unless there is a specific step-by-step instruction you can provide me with to reproduce there isn't much I can do except to try and see what can alleviate the problem for you at the moment. Thanks for reporting though.

[Rollins]

The charts are stuck with the time from when I reloaded them now, the logs don't show anything. Unfortunately I can't provide any more information than that I am using eSignal and using GBPUSD tick charts for EFX(TDFX).
If I switch to bare charts without indicators the problem is still the same.

[NinjaTrader_Josh]

Thanks for the information. I have informed development.

[NinjaTrader_Dierk]

Please make sure your PC clock is NOT set to any future time/date

[Rollins]

I think I know the drill, but as far as I know the chart would not update if I had a future date set, which is not the case and NT 6.0 hasn't got a problem with my clock.

[NinjaTrader_Dierk]

Sorry I don't follow. Are you saying you now set your PC clock correctly to current time and issue is resolved?

[Rollins]

Not exactly, what I am saying is that NT doesn't care about the date as long as the timestamp on the saved data is not newer than the current system time. And in case it is, it does not plot any bars.I switched to NT 6.0 and my charts are just fine.

If you look at the screenshot it is clearly a bug, because it prints bars with the same time after the moment historical data has been loaded.

[NinjaTrader_Dierk]

Sorry I don't follow.
- just make sure your PC clock is NOT set to future and don't set it to future as you run NT
- in case the data is inconsistent, try to reload from your provider by Tools->Reload

[Rollins]

My clock is set to the current date GMT+1 the date is accurate no change for the last few weeks, I am not in that time zone at the moment, who cares.

NT 6.0 timestamp fine, NT 6.5 timestamp not fine see screenshot.. simple.

[NinjaTrader_Dierk]

Unfortunately we can't reproduce. Please let us know as you have exact steps on how to reproduce. Thanks

[Rollins]

Sadly I can't provide any new information than the one I wrote before:

eSignal, 22T, GBP@TDFX A0-FX, just need to wait for one new bar to print.
The logs are clean and I have no indicators on my chart.

Hope the problem will get solved in one way or another, it's not a big issue, just wished it worked.

Cheers

Edit: Picking a template when loading a chart set it to default, so I removed it, my mistake

[NinjaTrader_Dierk]

Thanks, we'll look into.

[NinjaTrader_Dierk]

There is a bug in the NT eSignal adapter which caused the timestamp issue below. It will be fixed with next update. Thanks for reporting.

We'll look into the template issue...

[Rollins]

Switching to a new workspaces makes the template revert to <NONE>. which is not a bug just unexpected on my part.

Cheers

[NinjaTrader_Dierk]

Thanks for feedback. However, all UI related settings (including this one) now are "per workspace".

[Rollins]

The new behavior is much nicer, however in my opinion it is a little inconsistent to have a default template when it doesn't have any special properties other than being called default.

My suggestion, which you don't have to take up, is to either remove the default template or set it as default in a new workspace when opening a chart.

Thanks for all the great work, NT 6.5 looks really promising.

[NinjaTrader_Dierk]

Thanks for your suggestion. We'll consider that.