EFX / MB Login Fails

[BIG1RED9]

When trying to start NT, I get the following Message window....

Login failed: MBT Navigator login failed, please check the username/password

The username and password entered are correct. What might be the issue and how should I resolve it?



Thank you

[NinjaTrader_Dierk]

Please do this:
- start NT
- Tools->Options->check Show diagnostics tab->Ok
- Diagnostics tab->Check "Order", "Connect" and "To File Only"
- Try to connect (will still fail)
- send us trace/log files via Help->Mail to Support referring to this post.

Also: Which MBT Nav version are you using?

Thanks

[BIG1RED9]

I tried to send an email...but got the error message......

Failed to send mail

The transport failed to connect to the server.

Also I could not attach the log as I got another error message.....

Invalid file type

So I have pasted the info below
EFX ver 10.13.0.7

13:02:28:640 (Unknown) Cbi.Connection.Connect Disconnected assembly=5.0.1000.1 date=11/10/2005
13:02:28:687 (DON) Cbi.Connection.ProcessEventArgs.ConnectionStatusEv entArgs Connecting Connecting NoError
13:02:28:703 (DON) Cbi.Connection.ConnectNow1
13:02:28:703 (DON) Cbi.Connection.ConnectNow2
13:02:28:750 (DON) Cbi.Connection.ConnectNow.CreateLoader
13:02:28:937 (DON) Cbi.Connection.ConnectNow.Connect
13:02:28:953 (DON) Mbt.Adapter.Connect0
13:02:28:953 (DON) Mbt.Adapter.Connect1
13:02:28:953 (DON) Mbt.Adapter.Connect2
13:02:28:953 (DON) Mbt.Adapter.Connect3
13:02:28:953 (DON) Mbt.Adapter.Connect4
13:02:28:968 (DON) Cbi.Connection.ProcessEventArgs.ConnectionStatusEv entArgs Disconnected Disconnected LoginFailed MBT Navigator login failed, please check username/password
13:02:28:968 ERROR: DON: MBT Navigator login failed, please check username/password(LoginFailed)
13:02:28:968 (DON) Cbi.Connection.ConnectNow9 ok
13:02:28:968 (DON) Cbi.ConnectionStatusEventArgs.Process: Connecting Connecting
13:02:28:984 (DON) Cbi.ConnectionStatusEventArgs.Process: Disconnected Disconnected

[NinjaTrader_Dierk]

Well, it's pretty clear that the API function to login to MBT fails. The only known cause is invalid username and password.

1) Please verify that you set up the connection using correct username and password.
2) If you still can not connect -> please contact us via PM since we probably need to access your live account.

Thanks