View Full Version : Get Phone Support
trademan
10-31-2007, 04:19 AM
A company like Ninja needs phone support ask your clients what they want. . . who wants to wait hrs for a reply . . . surely a company like you can provide this. . .
NinjaTrader_Chris
10-31-2007, 05:23 AM
Hello Traderman,
We do offer phone support, we just do not have an inbound phone support number. If we are unable to resolve your inquiry within a few emails and in a timely manner, we immediately schedule a call and a remote assistance session where we log into your PC with you on the telephone to resolve your issue.
ts888
11-03-2007, 05:29 PM
A company like Ninja needs phone support ask your clients what they want. . . who wants to wait hrs for a reply . . . surely a company like you can provide this. . .
I don't think I've ever waited "hrs for a reply". The email responses are very quick, oftentimes inside of 15 minutes.
dgregor5
11-04-2007, 05:37 AM
I agree - I think the support is top notch !
VagyokC4
11-09-2007, 11:58 PM
I have to agree as well... when I have a question I post it to the forums, and I get a response back usually in under 15 mins or so...