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View Full Version : DOM acting up today


shali27
02-01-2011, 11:54 AM
Earlier today, I was getting unbelievable fills on my mkt entry orders. Something didn't feel right, so I closed everything down and rebooted. Did a few trades in sim to make sure everything was working okay, and it seemed alright. May have done a real trade that went smoothly. Then, just now did a mkt order buy on GC, and I got an "order pending." There was a red X down next to the REV FLAT CLOSE buttons. I pressed and pressed on it to cancel the order, which was not showing anywhere on the ladder. I hit the CLOSE button numerous times. Since the order didn't execute immediately, I didn't want it. It then filled about a minute later, which is an eternity in the mkt. Something is very very wrong with this scenario. I closed out that DOM and opened a new one, but would like some explanation of this mishap.

NinjaTrader_ChristopherJ
02-01-2011, 12:45 PM
Hello shali27,

Thank you for your post.

Please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Chris" in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) Your most current trace and log files.
3.) Time this occurred and the price you were filled at.

You will find the file here: My Documents > NinjaTrader 7 > Trace > trace.YYYYMMDD.txt

Log file will be located by going to Documents->NinjaTrader 7->Log->log.YYYYMMDD.txt

I look forward to assisting you further with this issue.