v6.5 install fails to ask for the license key

[bullwinkle]

Experts;

Just installed v6.5 w/o any errors.

But the install process completed without asking for the license key ..

Whrn I run the app, it hust stays in memory and does not show up as an application ..

No GUI, nothing ..

I am on xp sp3 w/ netframe v2.0.70727

Any ideas ??

thnx

[NinjaTrader_ChristopherJ]

Hello bullwinkle,

Thank you for your post.


Please follow the steps listed below to completely uninstall and reinstall NinjaTrader:
Close all running applications.
Then from the Start menu select --> Control Panel --> Add and Remove Programs.
From Add and Remove Programs select NinjaTrader 6.5 and click Remove.
Then manually delete the folder "NinjaTrader 6.5" located under Start --> My Documents.
Delete any NinjaTrader installation files. This can be done by going to Start --> My Computer --> Search button --> search for (NinjaTrader*) --> select Local C Disk and then press search.
Then you will need to clear your internet browser cache and history. You will clear this from within your internet browser (with IE, Tools-->Options, delete cookies and files, clear history).
Reboot your machine.
Once these steps are completed, download NT6.5 from the link below:
Download (http://www.ninjatrader.com/webnew/download_download.htm)
Please let me know if the issue persists after this procedure.

[bullwinkle]

I followed your instructions
but same problem exists ..

Anything else i can try ??

Thank you

[NinjaTrader_Jason]

Can you please send us your latest log and trace files. You can find log and trace files at the following locations.

Start Menu--> My Documents--> NinjaTrade 6.5--> Log--> log.20101127 for today. (log.yyyymmdd for any other date)

Start Menu--> My Documents--> NinjaTrader 6.5--> Trace--> trace.20101127 for today. (trace.yyyymmdd for any other date)

Please send them to support[at]ninjatrader[dot]com and reference this forum thread.