Error loading data zen

[gg80108]

Is this a Zen or a NT issue? if zen who supports?

[NinjaTrader_Kyle]

gg80108,

Thank you for your note.

This error indicates issue reaching NinjaTrader historical data servers.
Please restart NinjaTrader and let me know if you run in to the same issue.

[gg80108]

Restart same issue,, this also causes the nasty window to come up that" ninja has to restart".. had to remove the contract before could get a clean restart!

[NinjaTrader_Kyle]

gg80108,

Please send a note to Support [AT] NinjaTrader [DOT] com with 'ATTN: Kyle' in the subject line.

In the message, please include the following:
1.) A link to this forum thread.

2.) Your most current trace file.
You will find the trace file in the Documents > NinjaTrader 6.5 > Trace folder.
Today's trace file would be named 'trace.2010910.txt'.

[gg80108]

:eek:This issue has really hosed up my PC .. cant restart without getting errors.. Gonna reload NT.

[NinjaTrader_Kyle]

gg80108,

Follow up with me via email prior to reloading NinjaTrader, please.

[gg80108]

Good grief upgraded to 21 now can get any data.. Hope ur not messing with ur server and I'm the beta tester...............:mad::mad:

[NinjaTrader_Kyle]

gg80108,

To resolve this issue:
- Uninstall NinjaTrader 7 via Windows Control Panel
- Delete the folder C:\Program Files\NinjaTrader 7 if you have a 32-bit machine OR
- Delete the folder C:\Program Files (x86)\NinjaTrader 7 if you have a 64-bit machine
NOTE: Deleting these directories will remove any custom sounds you may have
- Install NinjaTrader 7 Beta 21

[gg80108]

Before I do anything more,, is this the plague or an isolated issue.. I go back to 6 probably and not help u screw with this......

[NinjaTrader_Kyle]

gg80108,

The last error you mentioned would occur to any user who did not follow the steps labeled 'Critical Upgrade Instructions' at the download page.

[gg80108]

I had 17 level and did not see any special instructions, only lower levels,, did I miss it or misread?

[NinjaTrader_Kyle]

gg80108,

You must have missed it.

[gg80108]

Could u give me the link,,, I went in through the announcement flash through NT,, this just wasn't the instructions that came up when I downloaded........

[NinjaTrader_Kyle]

gg80108,

Download: http://www.ninjatrader.com/webnew/download_trading_software.htm

After entering your license key, click on the 7.0.0.21 link.

Keep me updated on your results after reinstalling.

[gg80108]

This is the link that comes up if one goes through the message box that pops up in &
http://www.ninjatrader.com/webnew/download_download.htm


"NinjaTrader Version 7.0.0.21 Beta Release 21 - September 9, 2010
Critical Information for users upgrading from Beta 15 or earlier. Please ignore if you are upgrading from Beta 16 or later"

[NinjaTrader_Kyle]

gg80108,

This is incorrect - you'd see the same page that I provided an image of earlier.

In any case, this has no bearing on the issue we're trying to resolve.

Please proceed as per the steps provided in #8 and the issue connecting will be resolved.

[gg80108]

This came from my browser history from when I downloaded through the link in the "message",,, anyway why does this say I do not have to do anything special if I have 17?

Maybe someone ought to get everything in sync?

are u saying I'm incorrect or the instructions through this link are incorrecrt?

[NinjaTrader_Kyle]

gg80108,

The instructions you refer to are for upgrading from a version pre beta 16. The new instructions are for upgrading from any version pre beta 20.

Perhaps you should clear your browser cache and history to ensure that you load the correct page.

[gg80108]

"NinjaTrader Version 7.0.0.21 Beta Release 21 - September 9, 2010
Critical Information for users upgrading from Beta 15 or earlier. Please ignore if you are upgrading from Beta 16 or later"

It says what it says,,,, u guys in india?

this is what comes up through the flash message in NT,, think u are missing the point,, the flash leads one astray!!!

how did the 21 and date get into if it were in the cache?

[NinjaTrader_Kyle]

gg80108,

Clear your browser cache and reload or see the image I provided earlier.

Please let me know when you have completed the steps provided in post number 8.

[gg80108]

how did the 21 and date get into if it were in the cache

[NinjaTrader_Kyle]

gg80108,

Follow up with me via email and provide me with your phone number.

[NinjaTrader_Kyle]

gg80108,

I'll follow up with you via email shortly.

[gg80108]

gg80108,

I'll follow up with you via email shortly.

ZEN that caused the majority of the problems.. Dont think NT has
allowed for if u set to autoconnect that the data source may not be there.
.Also looks like 21 changed how it saved a work spaces and some vendor code is causing problems..
Fill in the blank ___________ is just poor poor customer service for not informing that the data would be or is unavailable!!!!!!

[NinjaTrader_Vincent]

Hi,

This is Vince, manager in support. I will reply to the email you've sent in as well.

[gg80108]

U gonna contact the developer now?



thank you for your patience.

U gonna contact the developer now?


My development team reports that this error is related to the custom indicators you're running. You'll need to contact each of your vendors to see if a new version, compatible with 7.0.0.21 is available.

Sincerely,
Kyle Nottingham
NinjaTrader Customer Service

[NinjaTrader_Vincent]

Don,

You need to contact the 3rd party vendor for this to see if they have versions available for the latest Beta release. We don't do this.

[sbgtrading]

Hi Vincent,
The indicator that gg is talking about was working fine in v20 and below...so something in v21 has changed the situation. Secondly, since I'm the developer, I have the opensource of the indicator and gg has the DLL version (encrypted by RemoteSoft)...it's important to point out here that the opensource version runs very well in v21...no workspace problems at all. Finally, if I create a non-encrypted DLL of the indicator, it too is currently working in v21. All this may point to a problem in the RemoteSoft DLL encryptor.

I'd like to reinstall RemoteSoft on my development machine...can you get me the download link or the installer for RemoteSoft v3.1?

[NinjaTrader_Josh]

Hi,

What has changed in B21 was GetSessionDate() is no longer publicly exposed. This means in your code if you are using this method you will need to use GetTradingDayFromLocal() instead.

As you have outlined it seems your scenario may not be related to any code breaking changes at all though. If you send us an email to support [at] ninjatrader [dot] com with Attn Josh and a link to this thread I can try and get you a download link for RemoteSoft. Thanks.

[sbgtrading]

Thanks Josh...I'll send that email to you now.

Just for clarity sake, the indicator in question here did (and still does not) not make a call to GetSessionDate. When I said that the opensource version and non-encrypted DLL version are working in b21, I want to make sure it's understood that none of the code was affected by the code breaking change.