NT17b18 crashes when doing 'Reload Historical data' in a chart.

[metaltrade]

NT17b18 crashes when doing 'Reload Historical data' in a chart.

Also when NT crashes on my Windows7 I get a message NT application has encountered a user defined breakpoint.

I can't close that message and I can't exit the crashed NT with the application manager, all I can do is a reboot. That is really a double pain.

[NinjaTrader_Jason]

Hello metaltrade,

Can you please post your latest trace file that contains the crash. You can find log and trace files at the following location.

Start Menu--> My Documents--> NinjaTrader 7--> Trace--> trace.20100716 for today. (trace.yyyymmdd for any other date)

In addition, can you please send me your workspace that is opened when you experience the crash upon reloading historical data. You can find workspaces at (My) Documents-->NinjaTrader 7-->workspaces. You can post it on the forum or you can send it to support[at]ninjatrader[dot]com. Please reference this forum thread and put 'Attn Jason' in the subject header.

[jfw215]

i'm getting an error with CL when i click Reload All Historical data. This is only happening on CL.
Attached is the error message.

[NinjaTrader_Jason]

Hello jfw215,

Can you please disconnect/re-connect to your connectivity provider and try once more. I just tested loading historical data for the CL08-10 Nymex on my end and I did not experience the error.

[jfw215]

i did as u said... now nt crashed. also attached the trace file.

btw this issue only seems to occur with cl, not on nq, gc, or 6e.

[NinjaTrader_Jason]

Can you please close NinjaTrader and synch your PC clock.

Subsequently start NinjaTrader and check if the error persists.

If so, please create a chart without any indicators applied and check if this will make a difference.

Let me know the outcome of these instructions.

[metaltrade]

Can you please close NinjaTrader and synch your PC clock.

Subsequently start NinjaTrader and check if the error persists.

If so, please create a chart without any indicators applied and check if this will make a difference.

Let me know the outcome of these instructions.

I live in a different time zone, does that gives a problem ?

[jfw215]

how do i sync my pc clock??? i dont understand. please elaborate on the process. thanks.

[NinjaTrader_Jason]

Hello metaltrade

Can you please post your trace file, so I can check what type of crash you experience.

@jfw215, you can sync your PC clock by double clicking on the clock in the lower right corner of your desktop. Once you have done that, click on Internet Time tab and then click Update. Your PC clock should now be updated.

[jfw215]

ok i sync'd the clock. tried reloading now it says nt detected problem and needs to shut down again.

[NinjaTrader_Austin]

jfw215, can you please try this on a chart without any indicators?