Public beta and Remotesoft

[eDanny]

Now that NT7 is released to the public, what is the status with Remotesoft Protector? Now users are going to be asking for NT7 versions of their indicators. Any update would be appreciated. Thanks, Dan

[NinjaTrader_Ray]

We are working with RemoteSoft to try and package a custom version they provided to us mid-year 2009 that we beleive works without issue. They have agreed and said they have already built an installer but were are in the midst of reviewing some questions with them about any possible conflict with Windows 7 and/or .NET 4.0. We are awaiting a response from them in the next day or so and hope to have further udpate after that.

[eDanny]

Thanks Ray. Will look forward to the updated info. Dan

[NinjaTrader_Ray]

Update:

- Remotesoft will make available a version of their Protector software to NinjaTrader users (let's call it 3.1) that we have tested and seems to work error free (as it stands now)
- Please contact Remotesoft to get this version
- Next, you will need Beta 14 or later (we plan to release Beta 14 in the next few days)
- With Beta 14 and this specific Protector version, you can export and protect your assemblies and distribute to Beta 14 or greater users

[zweistein]

this guy @ remotesoft is a mess...

I send him a detailed error report concerning the x64 version of protector. Never got an answer back.
For me only the x86 protection works fine, x64 not useable yet.
I don't envy him for debugging ...


regards
andreas

[Harry]

Will this protector version also work with NT 6.5, or will I need to install and unistall the two versions alternately?

Update:

- Remotesoft will make available a version of their Protector software to NinjaTrader users (let's call it 3.1) that we have tested and seems to work error free (as it stands now)
- Please contact Remotesoft to get this version
- Next, you will need Beta 14 or later (we plan to release Beta 14 in the next few days)
- With Beta 14 and this specific Protector version, you can export and protect your assemblies and distribute to Beta 14 or greater users

[NinjaTrader_Josh]

Harry,

Will let you know tomorrow after I confirm with development.

[NinjaTrader_Dierk]

Our tests showed Protector V3.1 should work with NT6.5 as well. However, since we are neither the vendor nor the builder of Protector I suggest you run your own tests to be sure it works for you as well.

[NinjaTrader_Dierk]

this guy @ remotesoft is a mess...

I send him a detailed error report concerning the x64 version of protector. Never got an answer back.
For me only the x86 protection works fine, x64 not useable yet.
I don't envy him for debugging ...


regards
andreas
You need to get that particular V3.1 which only is available since recently.

[Harry]

I have Protector v4 installed, I guess that it does not work, and that I have to install Protector v3.1 instead?

In case that I need to install v3.1., how can I get it, as Remotesoft did not answer my mail so far?

[eDanny]

No reply here either.

[NinjaTrader_Dierk]

>> I have Protector v4 installed, I guess that it does not work, and that I have to install Protector v3.1 instead?
correct

>> In case that I need to install v3.1., how can I get it, as Remotesoft did not answer my mail so far?
You need to give it some time.

[NinjaTrader_Dierk]

Will send a mail to the vendor.

[Harry]

Thank you.

Will send a mail to the vendor.

[cassb]

No reply here either.

Same here. I wrote to him too. I think it's a one-guy operation, so it may take some time.

Bryan

[cassb]

Has anyone got the v3.1 of the Remotesoft program? I am still waiting for an answer. I can't remember, but if this software is controlled by a license key, then can we share the program without waiting for him to send it to each person?

Bryan

[Harry]

Now you know, why it is called RemoteSoft. It is not so easy to deliver the e-mails to that area... :D

[cassb]

Now you know, why it is called RemoteSoft. It is not so easy to deliver the e-mails to that area... :D

:D DesertIslandSoft

[zweistein]

I did not want to wait.

with a trick I managed to export Ninja assemblies for protector4 but with different import functions .
Result: My own protector4 files can live concurrently with any other standard NinjaTrader protected files without interference.


Today I am seeing the light at the end of the tunnel as my NTMT application is now working fully unter Ninja64 (Ninja32 was working already long time ago).
Finally I seem to have overcome software trouble and I am ready for new stuff!

Andreas

[Harry]

You don't want to disclose your ticks?

[zweistein]

Basically I put a preprocessor in front of protector.exe but I continue to export a protected assembly from within NinjaTrader.

If you have problems do not ask the NinjaTrader staff for help. They are already very busy...

[NinjaTrader_Dierk]

Has anyone got the v3.1 of the Remotesoft program? I am still waiting for an answer. I can't remember, but if this software is controlled by a license key, then can we share the program without waiting for him to send it to each person?

Bryan
NinjaTrader objects violating license terms of conditions of 3rd party vendors. We will not tolerate any such attempt.

[Harry]

Have you had any sign, whether he is still alive?

Will send a mail to the vendor.

[NinjaTrader_Dierk]

Sorry, I have not got an reply yet. Will send another mail.

[Harry]

Thank you, Dierk.

Sorry, I have not got an reply yet. Will send another mail.

[Harry]

Is there any other option than Remotesoft?

[NinjaTrader_Dierk]

You always could go for the endeavor to find your own way to protect you assemblies. However, NT only supports RemoteSoft protector.

[eDanny]

Still no reply here too. It would be nice if NT had a spot to enter a command line or two which would execute when exporting Object code. Then users could use whatever form of protection they want, including having Protector obfuscate AND protect if the obfuscater was installed.

[zweistein]

In my situation it looks like a timing problem at startup only. Then I get UnhandledExceptions in threadStart etc.

the protected v4 code runs fine once the startup was successfull. (=> Startup without protected indicators, then load them in the running NT)

I have less problems (same code ) on my faster PC.

Seems that the slower laptop is more susceptible to the timing issues at startup.

andreas

[Light]

Thanks guys. So the latest RemoteSoft release (v. 4.0) does work with NT7, but only (or at least best) if NT7 starts up with no protected indicators on chart? That is, we can buy Protector v4, create protected files, send them out, but warn users not to load them as part of default workspaces?

Thanks for your help.

Light

[NinjaTrader_Ray]

On the record, NinjaTrader does not support Protector V4 and highly discourage anyone from using it to protect assemblies that you will distribute to our users. We only support V 3.1 custom version for NinjaTrader.

[Harry]

So we are all Remotesoft customers, but cannot get hold of this famous release 3.1. Does it exist? Does Remotesoft exist? All our mails have not been answered for weeks. So we are at least confused, as you suggest us to use something that is not available.

On the record, NinjaTrader does not support Protector V4 and highly discourage anyone from using it to protect assemblies that you will distribute to our users. We only support V 3.1 custom version for NinjaTrader.

[NinjaTrader_Ray]

What email address are you all using?

[eDanny]

I used this in the past for ordering.

info@remotesoft.com

Then communications from him were using this address.

huisinro@stanfordalumni.org

That is the one I used to inquire about 3.1 custom, with no answer.

[Harry]

I used info@remotesoft.com .

Huihong used this for all his communications. Last time he answered a mail was about 4 weeks ago, when he sent me a link with the Remotesoft Protector v4.

[NinjaTrader_Ray]

Thanks Guys.

Any of you that are having trouble getting V3.1, please send me a personal email with the email you wish to use when communicating with RemoteSoft, I will then send him a personal email and copy all of you. Please send to me a ray (at/ ninjatrader com. Reference this thread.

Thanks.

[zweistein]

Ray,

an alternative would be to find out what is the problem with v4 and NT7!
Why does only NT7 have a problem with remotesoft v4 and not also other .NET applications?
One must just digg a bit deeper into all this, and I am convinced that one could make both compatible. (I would expect thread syncronization isssues the cause of all this)


Mr. Huihong Luo 's product(s) demonstrate that he has a very deep understanding of .Net. . Remotesoft v4 is the future and the way to go anyway. So why not invest more time in NinjaTrader debugging while it is still in the beta phase?


regards
Andreas

[NinjaTrader_Dierk]

>> an alternative would be to find out what is the problem with v4 and NT7!
We spent A LOT of time figuring out that V3.1 works and V4 does NOT. V3.1 is the path to go. We cannot afford to put thousands of users at risk on trying to get again V4 to work (that's what we already tried in the past) as V3.1 works fine.

If you prefer trying something different, then please do so at your own risk. We will not invest any time on that nor will put the existing (beta) user base at risk.

Ray and myself are working in order to get your hands on V3.1 as soon as possible. Thanks for your patience on that matter.

[whitmark]

After several emails, including one forwarded by Ray, and lastly a phone call per the contact info on the RemoteSoft site, I've received Protector v3.1. Huihong acknowledged receipt of my previous emails and said there was one last issue that needed to be resolved before he could distribute which he has now resolved. I previously purchased v4, so its not clear to me whether v3.1 will require additional $299 if you have not purchased v4 and your v3.0 is more than 12 months old.

If your emails to Remotesoft have not received a response, I would recommend giving Huihong a call.

Whitmark

[Harry]

Thanks for the info. You said that you have received Protector v3.1. In the next sentence you add that there is one more issue to be solved. Does this mean that your Protector v3.1 is a preliminary version?


After several emails, including one forwarded by Ray, and lastly a phone call per the contact info on the RemoteSoft site, I've received Protector v3.1. Huihong acknowledged receipt of my previous emails and said there was one last issue that needed to be resolved before he could distribute. I previously purchased v4, so its not clear to me whether v3.1 will require additional $299 if you have not purchased v4 and your v3.0 is more than 12 months old.

If your emails to Remotesoft have not received a response, I would recommend giving Huihong a call.

Whitmark

[whitmark]

Thanks for the info. You said that you have received Protector v3.1. In the next sentence you add that there is one more issue to be solved. Does this mean that your Protector v3.1 is a preliminary version?

I really didn't get into the specifics of the hold up as it would likely be a bit of a red herring. For all I know it could be related to his website or ecommerce solution. It is my understanding that whatever was holding up the distribution is now resolved and there was NO mention or qualification that v3.1 is a preliminary or beta version for NinjaTrader users.

Whitmark

[zweistein]

Hello,

seems that whitmark is the only lucky guy here.

No email and no protectorv31 from remotesoft in my case. I called Huihong, but could reach only the answering machine.

anyone else lucky?

regards

andreas

[Harry]

No luck either so far...

Hello,

seems that whitmark is the only lucky guy here.

No email and no protectorv31 from remotesoft in my case. I called Huihong, but could reach only the answering machine.

anyone else lucky?

regards

andreas

[NinjaTrader_Dierk]

@cassb: I deleted your post since it would promote violating the licensing regulations of 3rd part vendors (here: RemoteSoft). NinjaTrader neither accepts nor tolerates that.

[eDanny]

Sent a new email yesterday but haven't heard back yet.

[whitmark]

Fwiw, a client called Remotesoft and the client's impression was that Huihong preferred that method of contact to allow him to qualify customers for the Ninja edition of Protector. Perhaps he then cross references your name with names provided by Ray.

Whitmark

[eDanny]

That should have no bearing with dealing with existing customers though. He has records. Dan

[zweistein]

OK,

this time I got him on the phone and he sent me the v31 link email.

I have an installer error 28## though, so I must use some trick to retrieve the desired executable.
(also v4 protector has the same install error on w7, who knows...)


regards

andreas

[NinjaTrader_Dierk]

You needed to disable UAC (user account control) to install. Don't have details nor link right now but googling will help.

[zweistein]

just for the records,

I used v3.1 on all my stuff and tested many combinations of my protected assemblies (including NTMT) with big workspaces also on Windows 7/64bit.

No bugs, no poblems, all working like a charm , as supposed to.


regards

[NinjaTrader_Dierk]

Thanks for your feedback.

[whitmark]

That should have no bearing with dealing with existing customers though. He has records. Dan

Sure, although we can't condone his methods, at least he is answering his phone and is responsive once you get his attention. Thanks for the feedback Andreas.

Whitmark

[Harry]

Tried several e-mails now - no response. Tried to phone him several times, only got a voice message system. Not really good.

[Harry]

Finally, after 17 days, got a mail reply today with the installation link for the Salamander Protector v 3.1 - he is alive!

Tried several e-mails now - no response. Tried to phone him several times, only got a voice message system. Not really good.

[tamas]

Hello Guys,

i read this thread. Am i understand correctly that there are three version?

v3.0
v3.1
v4
i have purchased v3.0 (this is in download link) in january. Do i have to pay for v3.1?

One more question:i think Ray or Dierk wrote, that v4 is not supported. Does this mean that

- it does not work in NT if i build dll from NT and works if i build from VS
- it does not matter from where i build it does not work

Thanks in advance

Tamas

[NinjaTrader_Josh]

Tamas,

You may need to pay for v3.1.
v4 is completely not supported for use with NinjaTrader.

[tamas]

Tamas,

You may need to pay for v3.1.
v4 is completely not supported for use with NinjaTrader.

Thank you Josh

[Harry]

Have tested Remotesoft v3.1 with NT 7.0.0.15 No problems, everything worked fine so far. But need to do some further tests.

[pbcah]

Thanks Guys.

Any of you that are having trouble getting V3.1, please send me a personal email with the email you wish to use when communicating with RemoteSoft, I will then send him a personal email and copy all of you. Please send to me a ray (at/ ninjatrader com. Reference this thread.

Thanks.

Hi Ray,

I am in Western Australia and I am unable to contact RemoteSoft to secure a license to their Protector product. I have a beta team waiting impatiently for a release so they can start doing system testing. Can you please contact me on Skype paul.b.cahill to assist in getting a license.

As the RemoteSoft business seems to be a part time enterprise, can you organise to sub-license their product so we may get it quickly directly from NinjaTrader's web site?

NT7 now requires the Protector product. Not being able to source this essential product easily reflects badly on your excellent product and it detracts from the excellent service I receive via this forum which is maintained very professionally where as it appears that RemoteSoft is not being run as a professional organisation as they do not respond to email and do not answer their phone.

Regards,

Paul Cahill
BTW, its 11:08PM here and we've been held up since Friday so I'd appreciate a quick call please

[NinjaTrader_Ray]

Hi Paul,

Please send an email to our support address to my attention, reference this email and I will take swift action present your situation to them.

[pbcah]

Hi Paul,

Please send an email to our support address to my attention, reference this email and I will take swift action present your situation to them.

Ray,

It's after midnight here in Perth. Can you please get someone to contact me urgently otherwise I will loose another day trying to source this tool.

skype: paul.b.cahill

Regards,

Paul Cahill

[NinjaTrader_Ray]

Paul,

I understand the urgency and will have someone skype you immediately.

[pbcah]

Hi Ray,

I finally got someone to answer the phone at remotesoft. He was sending me a trial binary that he promised to send via email in 10 minutes (about 20 mins ago). I have not seen any emails and he's no longer answering the phone.

Can I make a suggestion that you host his trial binary on your server some place so people can download and try it out then organise payment with remotesoft in exchange for a license at a later time.

We who live on the other side of the planet need some assistance as we loose days when this kind of thing happens and staying up all night to get something really simple sorted out is frustrating.

Regards,

Paul Cahill
p.s. lets hope his email arrives soon....

[NinjaTrader_Ray]

Thanks for the update and suggestion.

[cassb]

Still no response from Remotesoft. I've written twice now in the past couple months. Can Ryan or something please put some pressure on this guy to just send out the 3.1 update so we can start distributing the v7.0 code??

Thanks!
Bryan

[NinjaTrader_Ray]

Please send an email to support attention to "RayD", please provide email used when purchasing RemoteSoft.

[jojify25`]

can u send it to me to my personal mail, jojify25@yahoo.co.in or to jojify@gmail.com

[NinjaTrader_Josh]

Hi jojify25,

We will need your full name as well as the email address you used to purchase RemoteSoft beforehand. Can you please provide this information by sending in an email to support [at] ninjatrader [dot] com with Attn: Josh in the subject line? Please also reference this thread in your email. Thank you.

[cunparis]

I'm using NT7 32-bit and I packaged my indicator with the protector option and I see two dll's inside x64 & x86. Can a NT7 64 bit user import this same zip? I thought maybe I'd have to use a 64 bit nt7 to produce the 64 bit dll but I'm not sure.

[tamas]

Ray and Josh,

would you help me connected to RemoteSoft. I purchased v3 (see #55 and #56 post), i wrote two emails to RemoteSoft (1.5 month and one week before) but no any answer came. I can not get v3.1

Thank you, Tamas

[NinjaTrader_Josh]

Tamas,

Please send an email to support [at] ninjatrader [dot] com and reference this thread. In the email please include the email address you purchased RemoteSoft with along with your full name used for the purchase. Thank you.

[tamas]

Josh, i sent the email to you, thank you.

Tamas

[trend]

Hi Josh,
I'm intetrested in protecting an assembly.
how do we proceed to get the remotesoft software,
sent emails to bith info and support @remotesoft.com a while ago,
but no response (?)
Thanks,

[NinjaTrader_Josh]

trend,

Please send a note to support [at] ninjatrader [dot] com with a link to this thread and Attn: Josh in the subject. Can you please provide your contact information in the email. Thank you.

[jdfagan]

I want to get Protector to secure my code for NT 6.5 today. But eventually also use this to secure for NT 7.0 in the future after beta period is over. Can I simply just buy it now from this URL and use what I download for 6.5 and then would get an updated version later that would work properly with NT 7.0?

http://www.remotesoft.com/order-nt-299.html

Thanks for your help,

JD

[cunparis]

I want to get Protector to secure my code for NT 6.5 today. But eventually also use this to secure for NT 7.0 in the future after beta period is over. Can I simply just buy it now from this URL and use what I download for 6.5 and then would get an updated version later that would work properly with NT 7.0?

http://www.remotesoft.com/order-nt-299.html

Thanks for your help,

JD

The current version works properly for 6.5 & 7.0.

[jdfagan]

Ok, I've purchased this product (Remotesoft .NET Protector NinjaTrader Edition
Item # salamander_3) but have heard no word on how to obtain/download product. Is there something special I need to do to obtain this download (to work with NT 6.5 and/or NT 7.0) which was the special price version with NinjaTrader? No special instructions were detailed at time of purchase.

Edit: Sending email to support [at] ninjatrader [dot] com as I see this is what others have done when hearing no response from Remotesoft ->Ticket # 344064

JD

[cunparis]

I'm surprised there are so many people wanting to protect their code. I'm curious if you are doing it to distribute an indicator free or to sell indicators or even strategies. I'm glad to see a lot of work going into protecting intellectual property.

[Operandi]

I've just tried to instal RemoteSoft v3.1 onto my Windows 7 64 bit PC which is running NT 7 Beta 19, but cannot complete the installation as it fails with an error code: 2869

Checking Remotesoft's website it seems version 4, released in March, is compatible with Windows 7. Do we have to install Remotesoft v3.1 onto XP to use it with NT 7 (in 32 bit mode)?

Is Remotesoft v4 compatible with NT 7?

It seems there is a real risk in relying on Remotesoft, which is a terrible company to deal with, for the protection of NT exported binaries. Is there another, more reliable, solution available?

Thanks
Chris

[jdfagan]

Yes, this is a major problem that needs a solution. My installation also failed for Remotesoft Protector version 3.1 - I also am running Windows 7 x64 and got same error message (see attachments).

How can I protect my NT 6.5 code running on Windows 7 x64?

JD

[cunparis]

v31 worked for me on Windows 7 x64. I didn't even know there was a 4.0 version out. How do I get it?

[tamas]

Yes, this is a major problem that needs a solution. My installation also failed for Remotesoft Protector version 3.1 - I also am running Windows 7 x64 and got same error message (see attachments).

How can I protect my NT 6.5 code running on Windows 7 x64?

JD

Hello,

i think this is the answer for your problem: before install, turn off the UAC (User Account Control).

Tamas

[Harry]

I had the 4.0 version installed and it did not work with NT7. Version 3.1. was only released after 4.0. I do not know whether the problem has been solved so far.

v31 worked for me on Windows 7 x64. I didn't even know there was a 4.0 version out. How do I get it?

[jdfagan]

Hello,

i think this is the answer for your problem: before install, turn off the UAC (User Account Control).

Tamas

Tamas:

Your suggestion did not work. I did a little digging and found this Microsoft thread:

http://social.msdn.microsoft.com/Forums/en-US/winformssetup/thread/798f637a-b15e-4dc7-9f24-c0cb3fe57893

The suggestion in this thread failed to work as well for me. When viewing the log file output of this command which helps gather logging from the MSI execution, I see what the 2826 error is about:

Install.bat:
msiexec /i C:\Remotesoft-Protector-v31.msi /L*v C:\log.txt

DEBUG: Error 2826: Control Line1 on dialog ConfirmInstallForm extends beyond the boundaries of the dialog to the right by 3 pixels
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: C
MSI (c) 74:3C [23:31:27:607]: Note: 1: 2262 2: Error 3: -2147287038
JD

[NinjaTrader_Josh]

JD,

Have you tried redownloading the installer again? You may have a corrupt installer.

For everyone else: RemoteSoft v4 is not supported. Only supported version is v3.1. If you have purchased v4 please contact RemoteSoft for v3.1.

[jdfagan]

Same issue exists (error code 2869) from the latest download you sent me. I think there's a bug in that MSI installer with regards to Windows 7 x64. I tried with UAC on, UAC off (which I really shouldn't have to do), restarting, installing it for Everyone, installing it Just For Me - all combos failed with same error from both downloads you gave me.

[NinjaTrader_Josh]

JD,

When you disable UAC did you reboot your computer? Development says you will definitely need UAC to be truly fully disabled to be able to install.

[jdfagan]

Yes, when I said "restarted", that is what I meant. I rebooted the machine after disabling UAC. And then attempted the installer. Error 2826.

[NinjaTrader_Josh]

But the question is did you reboot after setting UAC to disabled. Or did you reboot as UAC was still enabled.

Also, is your user account an Administrator account? Please try installing with an admin account if not.

[jdfagan]

Josh, that is what I just said. " I rebooted the machine after disabling UAC". Yes, I am the Administrator.

Some screenshots..

[Operandi]

When you disable UAC did you reboot your computer? Development says you will definitely need UAC to be truly fully disabled to be able to install. Today 05:15 PM

That worked for me. I disabled UAC, rebooted the PC then installed Remotesoft without any problems

Thanks Josh

[cunparis]

Josh, that is what I just said. " I rebooted the machine after disabling UAC". Yes, I am the Administrator.

Some screenshots..

Can you try it on another computer?

I had a problem with the install once and it turned out the install I downloaded was corrupt. So try downloading it again just to be sure. Try it on another machine.

[NinjaTrader_Josh]

jdfagan,

Are you still having difficulties installing RemoteSoft? Our IT admin believes there may be some issues with registry permissions on your particular machine. We are able to provide you with some steps to try and resolve registry issues, but this does come at some risks to your computer system and it also has no guarantees to resolve your issue. Please let us know if you wanted to go down this route.

[jdfagan]

Yes, still having issues. I'm comfortable with regedit tool so please send the instructions and I'll give it a try :).

[whotookmynickname]

Dear NT team

I am looking to protect our NT code. I know there is RemoteSoft which seems to be pretty difficult to get a hold of the license. Since I do not need the protection immediately, are there plans to work together with some other provider? I heard an alternative could be Secureteam CliSecure? If there are any plans, please let me know what the estimated time frame is so I can decide if I should still start the adventure of buying RemoteSoft.

Or did the buying process improve since a few months?

wtmnn

[NinjaTrader_Josh]

whotookmynickname,

We are currently in the process of getting an alternative to RemoteSoft operational. For the time being if you are unable to get hold of a RemoteSoft license and you need something protected immediately please send in a support email to support [at] ninjatrader [dot] com.

[whotookmynickname]

Dear Josh

Thank you for the fast feedback. Could you please clarify the expected time frame? Are we talking about days, weeks or about a couple of months? I know you cannot determine it for sure but may-be a range <1 month, 1-3 month, 3-6 months would help.

wtmnn

[NinjaTrader_Josh]

Unfortunately there is no time frame I can provide at this point in time. I suggest holding off on any purchases just yet and contacting us in the meantime if you need something protected.