no CL in NT7 betas? [Archive] - NinjaTrader Support Forum

billm

03-09-2010, 09:44 AM

I have been unable to populate data for any NYMEX crude oil (CL) months in NT7. Every chart starts with the next tick - real-time. Historical downloading does not have any effect on the graph. Other markets function smoothly, as in NT6.5.

Machine is running XP pro 64-bit SP2

Anybody else have this issue?

Thanks, BillM

NinjaTrader_Kyle

03-09-2010, 09:50 AM

Hi Bill,

Thank you for your post.

Which data provider are you using?

billm

03-09-2010, 09:55 AM

live zen-fire

NinjaTrader_Kyle

03-09-2010, 10:02 AM

Hi Bill,

Thank you for your reply.

I am able to receive historical data in tick and minute intervals for CL when testing with Zen-Fire on my end.

In what interval are you charting?

billm

03-09-2010, 10:13 AM

how bizarre...
I have tried:
minutes: 1, 5, 15
tick bars: 150, 500
vol bars, etc

oddly enough, there is no issue with NG....go figure, sic

I have the same issue with CL on both other workstations set up to test NT7 beta

NinjaTrader_Kyle

03-09-2010, 10:22 AM

Hi Bill,

Thank you for your reply.

I have a few more questions.

1.) Which version of the beta are you using? To check, click Help > About.

2.) Which expiry of CL are you charting?

3.) Are you seeing any error messages? If so, what do those messages report?

billm

03-09-2010, 10:30 AM

Hi Bill,

Thank you for your reply.

I have a few more questions.

1.) Which version of the beta are you using? To check, click Help > About.
all versions, currently v10

2.) Which expiry of CL are you charting?
all months, since last year, currently Apr: CL 04-10, but subsequent mths also

3.) Are you seeing any error messages? If so, what do those messages report?[/QUOTE]
no error messages

NinjaTrader_Kyle

03-09-2010, 10:34 AM

Hi Bill,

Thank you for your reply.

Please try opening a new workspace (File > Workspaces > New Workspace) and add a new chart of CL 04-10 there within.

In the new workspace, do you see the same behavior?

billm

03-09-2010, 10:38 AM

Thank you for your help with this issue.

I see the exact same issue on all three of the workstations I have installed NT7beta10.

Hi Bill,

Thank you for your reply.

Please try opening a new workspace (File > Workspaces > New Workspace) and add a new chart of CL 04-10 there within.

In the new workspace, do you see the same behavior?

NinjaTrader_Kyle

03-09-2010, 10:40 AM

Hi Bill,

Thank you for your reply.

Understood, however, please try opening a new workspace anyway.

On these three PC's, have settings been transferred from one to another?

billm

03-09-2010, 10:43 AM

I have opened a new workspace, as well as a single new chart alone after a rebooted. All three machines are set up independently from each other.

Hi Bill,

Thank you for your reply.

Understood, however, please try opening a new workspace anyway.

On these three PC's, have settings been transferred from one to another?

NinjaTrader_Kyle

03-09-2010, 10:48 AM

Hi Bill,

Thank you for your reply.

Please send a note to Support [AT] NinjaTrader [DOT] com with 'ATTN: Kyle' in the subject line. In the message, please include the following:

1.) A link to this forum thread.

2.) Your most recent trace file.
You will find the trace file in the My Documents > NinjaTrader 7 > Trace folder.
The file will be named 'trace.YYYYMMDD.txt.'

3.) Your config file.
You will find the config file in the My Documents > NinjaTrader 7 folder.