View Full Version : NT fails at startup
alanack
02-15-2010, 12:45 PM
I'm unable to start up NT after an earlier crash, again getting the "NT has detected a problem and needs to shut down..." message. I went to backups to get today's trace file so you might have a look, but the same error message comes up when attempting to open the file, preventing access. Any ideas on what to do next? Thanks.
NinjaTrader_Kyle
02-15-2010, 12:49 PM
Hello alanack,
Thank you for your post.
Please send a note to Support [AT] NinjaTrader [DOT] com with 'ATTN: Kyle' in the subject line.
In the message, please include the following:
1.) A link to this forum thread.
2.) Your most current trace file.
You will find the trace file here: My Documents > NinjaTrader 6.5 > Trace > trace.YYYYMMDD.txt
Goose4all
03-10-2011, 01:51 PM
i have the same problem.. i dont even get any trace file.
have latest downloaded 6.5 right now for a test and it crash right away.. wasnt even able to enter my lic key.
os: win 7 x64
NinjaTrader_Kyle
03-10-2011, 01:53 PM
Goose4all,
From the sounds of it, Windows 7 Service Pack 1 is installed on this PC. Is that the case?
Goose4all
03-10-2011, 02:19 PM
Kyle, that is correct...
NinjaTrader_Kyle
03-10-2011, 02:23 PM
Hi Goose4all,
Releases of NinjaTrader prior to 7.0.1000.3 and Windows 7 Service Pack 1 are not compatible.
If you'll remove SP1, you can continue using NT 6.5 and NT 7.0.1000.2. If you need to have SP1 installed for other programs, you'll need to follow the upgrade steps which are listed for 7.0.1000.3 at our download page: http://www.ninjatrader.com/webnew/download_download.htm