Problem connecting to Patsystems

[Respond]

I am using Ninja and Patsystems, and it working fine this morning until the Ninja freeze and now is not connecting to Patsystems at all. I try 2 different systems (PC and Laptop) and they both not connecting to Patsystems.

I called Patsystems and they said i need to contact Ninja support because the patsystems connection are working fine.

Please help me with this problem...

Thank you

[NinjaTrader_Ryan]

Hello:

Do you receive any error messages when attempting to connect to Patsystems?

Or, does the connection just 'hang there' and not turn green and say 'Connected'?

[Respond]

That right...it just said "Connecting - Patsystems" and later it said "Connected" and the box didn't turn green.....

That right...

What do i need to do ?????

Waiting Online right now...
or email me at tonyhong81@yahoo.com
cell: 281-546-9738

Thank you

[NinjaTrader_Ryan]

Hi

First, you will want to rename your database. Make sure NinjaTrader is closed when you perform this action.

To rename the database, please follow these instructions:
Go to the Windows Start Menu--> My Computer--> C drive--> Program Files--> NinjaTrader6--> DB. Right
click on DB and select Rename and then name your DB as 'New DB'. Now restart NinjaTrader.

Then, re-create your account connection to PatsSystems. Instructions can be found here.
http://www.ninjatrader.com/web/trading_software_support_PatSystems.htm (https://ninjatrader.inboxhq.com/goto.php?url=http%3A%2F%2Fwww.ninjatrader.com%2Fwe b%2Ftrading_software_support_PatSystems.htm)

If the problem persists please let me know.

[Respond]

It still said "Connecting - Patsystems"........

When i go to the File -> Disconnect -> Patsystems and it gave me message "Login Filed"

[NinjaTrader_Ryan]

Hello:

Please contact your broker and have them reset your Patsystems account password. Then, attempt to login again after making the changes under Tools > Account Connections.

[Respond]

I called Patsystems and they changed my password ...but it still the same showing "Connecting - Patsystems" and not turning Green....

[NinjaTrader_Ryan]

Hi:

Thank you for your reply.

Please send us a note to support at ninjatrader dot com and reference this post.

In your note, please provide us with your login information for Patsystems and I can test on my pc.

Best regards,

[Respond]

Hello Ryan,

I just send the email to support@ninjatrader.com.

Thank you

[Respond]

Hello...I have this problem again...i did rename the database and repair the Ninja and still show "Connected Patsystems" and not GREEN....

Please help me with this problem...

Thank you

[Respond]

Waiting Online right now....

Or call me at Cell 281-546-9738 or 281-550-9945
Thank you