Gain Issue

[enoc2g]

when i try to connect to gain it says connecting but doesnt connect i have to press ctrl alt del to stop the program cause it just hangs can some there take a look... Thanks

[NinjaTrader_Dierk]

- please make sure you are on latest N6R1 (6.0.1000.1)
- please double check that you setup you account connection correctly: http://www.ninjatrader.com/webnew/support_GAIN.htm
- if issue persists you would need to send your account credentials to "support AT ninjatrader DOT com" so we could check

Thanks

[enoc2g]

i just sent them the email everything was good till I put my pc in standby and turned it back on to reconnect to ninja and nada seems like the connection is shot...

[NinjaTrader_Dierk]

Please reboot your PC and try again. I also suggest turning off the standby mode.

[enoc2g]

same thing i really must have screwed up this connection, rebooted and nada still says connecting but does nothing...

[NinjaTrader_Dierk]

Worst case create a new account connection and try again.

[enoc2g]

how do i do that?

[NinjaTrader_Dierk]

Just create a new account connection: http://www.ninjatrader.com/webnew/support_GAIN.htm
.. and see if that works better. You then can delete the old one.

[enoc2g]

can i have them look at my user id and stuff first maybe its hung

[NinjaTrader_Dierk]

no problem

[enoc2g]

how do i create a new account connection it still doesnt want to connect

[enoc2g]

This is really fustrating I will demand actual phone support soon to get this working everything was working fine, now no matter what I try I simply cant get connect... should I try getting a whole new license key?

[NinjaTrader_Dierk]

Please contact "support AT ninjatrader DOT com" and provide your account credential so our support staff could try if the issue is realted to your actual account credentials.

[enoc2g]

no i did that they are able to login fine... with my credentials i have no clue whats wrong all i know is that the app just hangs whenever i connect to gain.... any idea what i can do? ive tried everything. Thanks.

This is the response i got from u guys below:

I just created an account connection with the information you provided and I was successful in connecting. Please make sure that everything is entered correctly so with no extra spaces since the software is case sensitive.

It looks like you have 1 active order. You might want to check this and contact your broker.


Vince

Sincerely,

Vincent Bolte
NinjaTrader Customer Service
NinjaTrader, LLC - Architects of electronic trading innovation.

[NinjaTrader_Ray]

Someone will be contact with you to do a remote assistance on your PC.

[NinjaTrader_Vincent]

Hi,

Can you please send an email to support@ninjatrader.com and refer to this post. Then someone will contact you on Monday and do remote assistance to get you up and running.


Vince

[enoc2g]

done, can they contact me in the morning? say around 8:00am est.

[enoc2g]

HI can someone pls contact me now for remote assistance i dotn have that much time.. Thanks.

[NinjaTrader_Vincent]

Hi,

I just sent you a note and someone will call you within the next 30 minutes.

Vince

[yimbot]

Did this issue get resolved?
I have just changed from a sim account to a live account through GAIN and have the same problem. Works fine when the account is set to Demo, program hangs when I use live. I changed my NT license key to a GAIN supported one and my Forex.com account is a NT one.

Thanks

[enoc2g]

i dont use this platform anymore its nice to too unstable with gain also if your pc suddenly loses internet connection you need to reset up the whole thing, trader straight thru the broker in my opinion seems to be more stable. also the program only runs if ur computer is if you turn it off the strategies dont apply or so i was told, these are just my personal feelings by all means give it a shot.

Thanks

[NinjaTrader_Ray]

Hi,

Sim/Live, is the same connection technology. We would need to understand further what experience you have specifically. Is it only when you place an order? Is it random? The GAIN API uses an HTTP protocol which is as stable as surfing the web. Please send a note to support at ninjatrader dot com and we can follow up further. Please reference this thread.

Thanks.

[richa61416]

I am having this problem also. I was connected to my Gain account earlier. The appication Froze due to my indicator being very exhausive, however when I restart the computer and try to connect, NT hangs while trying to connect to my live gain account. Has there been a fix for this?
I am running my Ninja on Microsoft Virtual PC, 1gb of ram allocated to the Virtual PC.

[NinjaTrader_Dierk]

Let's try to isolate:
- you are on latest 6.0.1000.5, no?
- plesae check your account connection setup: have you enabled "Use GAIN servers"? If so, please try "Use NinjaTrader" servers. Does this make a difference?
- does closing all charts, market analyzer forms etc. and only leave control center up make a difference?

[richa61416]

I am on the latest release 6.0.1000.5.

I alread use Ninja Trader servers.
I tried closing every thing except the main control center didn't help.

The only thing that made a difference was help i found from a post on this site where the gentleman said Compacting and repairing was a way to fix it. I repaired and reset the database, and that resolved it. I think next time it happens, if you really want to know what goes wrong, you can extract my database from my computer, and see what gets corrupted in your database, that stop gain from connecting, and freezes the application.

[NinjaTrader_Dierk]

Great it's resolved for you.

[richa61416]

It is, but according to the gentleman post, it will return sooner or later. When it does, I will remember what I was doing, document it, and email the database to Ninja trader to see if you can determine was gets corrupted, and fix it in a subsequent release.

Take care Dierk

[NinjaTrader_Dierk]

Excatly, I then would need to connect to your live account using your DB. So, in the event this happens again, please PM me to dierk AT ninjatrader DOT com:
- your zipped DB
- your GAIN account credentials

Thanks in advance