monday morning - new issue!

[makra081]

Hello NT support,

while my last issue is waiting for a solution, here is a new one
( oldie but goodie - I reported a similar one a while back.)

On monday the charts are not updating, strategies dont take valid signals!

I set up my strategies, using the templates, workspaces of last week.
(There they worked fine !!!)

At 7:00 there is now data of course since we expect data from 8.00 on.

I set up my charts, which takes a while due to many parameters - WHICH I HAVE TO RE-ENTER everytime because of lack of save feature!!! AND IT would be a disaster to make mistakes !

At 8:15 I realize that the charts are not working - NOTHING is working TY.

If I create a new chart with newly attached strategies NT works.
THIS IS NOT affordable!!! This is also an "old Issue" not solved.

I am glad to help you beta-test.

[NinjaTrader_Jason]

Hello makra081,

Could it be the first time you opened the charts, it did not use the current date for 'Last date' in the Format Data Series window of the chart? What session begin and end times did the chart use when first opened?

I see it now works. Are you able to reproduce the issue?

[makra081]

Hello ?

Could it be the first time you opened the charts, it did not use the current date for 'Last date' in the Format Data

What do you mean "first time" ?
In my life? Today ? since PC restart ?


it did not use the current date
exactly, that is what I am complaining about.


- session begin and end is set to 0.00 & 0.00, days back are set to 6

- I also tried to reload history multiple times

NinjaTrader_Jason do you understand my problem yet ?

[NinjaTrader_Jason]

Hello makra081,

After 8:15 you created new charts that worked as expected, which would be the second time. The charts created before this are referred to by 'first time'. Did you create these charts before Monday and you left NinjaTrader running without closing the software?

[makra081]

After 8:15 you created new charts that worked as expected,

- yes

Did you create these charts before Monday and you left NinjaTrader running without closing the software?

- yes, it runs since saturday (currently: 1day, 22h, 07min) So there was a pc & NT restart from friday to monday, but it runs well before Monday

[NinjaTrader_Jason]

Did the 'Last date' change on Sunday to the current date in the Format Data Series of the charts?

Could it be you experienced a disconnection between the moment you started NinjaTrader Saturday up to today's morning?

Does the issue occur on a consistent base?

I suggest to check if tomorrow morning if the charts use yesterday's date as Last date.

In addition, I suggest to check the 'Last date' of your chart when starting trading to ensure it is setup correctly.

[makra081]

[QUOTE=NinjaTrader_Jason;87257]Did the 'Last date' change on Sunday to the current date in the Format Data Series of the charts?

- unknown

Could it be you experienced a disconnection between the moment you started NinjaTrader Saturday up to today's morning?

- it could be.
Do you say NT stops working if a disconnection occurred ?

Does the issue occur on a consistent base?
- as stated before: Yes it happend before on mondays. but not always. Not last monday

I suggest to check if tomorrow morning if the charts use yesterday's date as Last date.
- I realized it only on Mondays !!! But I will put it on my list I have to check if I work with NT

In addition, I suggest to check the 'Last date' of your chart when starting trading to ensure it is setup correctly.


What is the underlying error here ? This is not a solution !

[NinjaTrader_Jason]

Hello makra081,

In order to further troubleshoot the issue, we would need to reproduce the issue on our end to further analyze. In order to reproduce on our end, we need exact steps to reproduce the issue.

So far we have determined on some Mondays only, the issue occurs. Was there anything similar between the Mondays on which the issue occurred?

[makra081]

Hello ,

I understand that you can not solve this issue solely based on the informations exchanged here? Then get some help !

What should I do ? I am only a user trying to use your product.

I am sure I am not the first one with this problem, and there is at least one further post (of mine) in the forum.

We have also explored if I use a wrong setting or if I otherwise ill-use your product.

I can send you once more my logs /db ?!

... and no - I did not realize any patterns for that bug despite the fact : it is monday and I am trying to work with NinjaTrader

[NinjaTrader_Jason]

Hello makra081,

Since the issue occurs only on some Mondays, I would need to wait for Monday to test on my end with NinjaTrader running for at least a day.

I requested if you could remember similarities between the occurrances, because they could lead to certain conclusions, which could indicate the cause.

I will investigate the log and trace files you sent in relation to the other case, to see if I can find the cause.

[makra081]

ok lets try it that way!

Today is Monday, the issue just happend.
Today is the day to squeeze that bug !

[NinjaTrader_Jason]

I am unable to reproduce the issue on my end so far.

The fact you had NinjaTrader running since saturday must be related.

This means I will have to wait until next weekend.

Are you sure you cannot remember any similarities between the Mondays the issue occurred?

[makra081]

I dont remember more similarities.

I do usually start my NT for the week at sunday, but I did it before on saturday. I dont recall a correlation to problems on monday.

Are there any known issues if NT runs from saturday on ?
(this hints memory / temp / cash issues -> which are known problem zones for NT)

I use week to week:
- same instrument
- same templates for instruments
- same strategies
- same workspaces
- I always record ticks
- I always backup & rebuild DB over WE

[NinjaTrader_Jason]

Hello makra081,

There are no issues I am familiar with that occurs when NinjaTrader is started Saturday up to Monday.

When exactly do you perform the backup and rebuild the database? What exactly is referred to by rebuild database; do you repair the database or do you restore a backup file that holds the database from one week ago?

[makra081]

When exactly do you perform the backup and rebuild the database?

-> Friday night or saturday over the day

What exactly is referred to by rebuild database; do you repair the database or do you restore a backup file that holds the database from one week ago?

-> I only backup all , I do not restore a backup file

-> I do rebuild database as a precaution.

[NinjaTrader_Jason]

Hello makra081,

I will test your scenario upcoming weekend. I will create a backup and repair my database on Friday. I will start NinjaTrader Sunday and will check if the 'Last date' remains on Sunday's date after mignight.

[makra081]

what data feed are you planning to use ?

[NinjaTrader_Jason]

Zen-Fire, the same data feed you use.

[makra081]

Getting bored ? Me too.

Any results from last time ?
Here is a new one:

NT did not update from Wednesday to Thursday.
The same issue as described before.

[NinjaTrader_Jason]

Hello makra081,

Unfortunately I have no luck reproducing the issue on my end so far.

I see two FDAX 06-09 range charts. One with the 4/15 date and the other 4/16.

Does the chart display data for today if you change the 'Last date' to the current date for the 4/15 chart?

Could it be you experienced a disconnection last night?

Did the chart stop receiving real-time data at midnight? Did you have any other charts opened at the same time?

[makra081]

Hello NinjaTrader_Jason,


I see two FDAX 06-09 range charts. One with the 4/15 date and the other 4/16.
Dates are today (left) yesterday (right)

Does the chart display data for today if you change the 'Last date' to the current date for the 4/15 chart?
yes - if I change it manually it displays data of today correctly .

Could it be you experienced a disconnection last night?
unknown. I had disconnections before and no problems afterwards.

Did the chart stop receiving real-time data at midnight? Did you have any other charts opened at the same time?[/QUOTE]
1. In general the markest are closed for FDAX from 19:30 to 6:00 GMT (?).
2. other charts were open, also an other FDAX. all updated fine.

[NinjaTrader_Jason]

Hello makra081,

What interval did the other FDAX chart use?

Let me know if the FDAX range chart will not update to the current date tomorrow.

[makra081]

NinjaTrader_Jason,

What interval did the other FDAX chart use?
10 range

Let me know if the FDAX range chart will not update to the current date tomorrow.
This does not help!
As you might recognize by now, it doesn't happened that regularly. But it happend !!!. The probability is, that it will not happen tomorrow.
Presumably I have a new occurrence of this bug in 2 weeks and I will ask you again then. You then will put me of again to watch next day or next weekend.

Are you taking this seriously ?
(as you might realize from my other posts, I don't bother you with negligibilities)

[NinjaTrader_Jason]

Hello makra081,

Yes, I take this seriously. However, in order to resolve an issue we need to know what is causing it to occur. So we can reproduce it on our end to further analyze the issue and have it resolved.

Currently, we do not know what is causing the issue and that is what I trying to find out.

[makra081]

ok, but we are making no progress here!

what happens if you will not be able to reproduce it on your side - for ever ?

We are running in cycles here.

How can we narrow it down further, right now ? (we wont wait for the next occurrence)

[makra081]

Here is a little explanation of our workflow:

- We set up the strategies in the evening with a lot of parameters for different instruments. This takes a lot of time and needs to be executed precisely.

- We leave NT running and expect it to work the next morning.

These surprises in the morning are not acceptable and costly !

[NinjaTrader_Jason]

When did you notice the chart did not update to the current date; what time in what time zone?

I assume you left NinjaTrader running overnight, corrrect?

Please send me your log and trace file for yesterday and today. You can find these files at the following locations:

Start Menu--> My Documents--> NinjaTrader 6.5--> Log--> log.20090416 for today. (log.yyyymmdd for any other date)

Start Menu--> My Documents--> NinjaTrader 6.5--> Trace--> trace.20090416 for today. (trace.yyyymmdd for any other date)

You can send the files to support[at]ninjatrader[dot]com. Please reference this thread and put 'Attn Jason' in the subject header. Please tell me what time zone is used on your PC as well.

I will check the files and check if I can find anything to will help locate the cause of this FDAX chart not updating to the new date.

[makra081]

When did you notice the chart did not update to the current date; what time in what time zone?
at about 9:00 CEST

I assume you left NinjaTrader running overnight, corrrect?
yes, this is implied

Please send me your log and trace file for yesterday and today. You can find these files at the following locations:

Start Menu--> My Documents--> NinjaTrader 6.5--> Log--> log.20090416 for today. (log.yyyymmdd for any other date)
There is no log of today, the one of yesterday is sent.

Start Menu--> My Documents--> NinjaTrader 6.5--> Trace--> trace.20090416 for today. (trace.yyyymmdd for any other date)
There is no trace of today, the one of yesterday is sent.

You can send the files to support[at]ninjatrader[dot]com. Please reference this thread and put 'Attn Jason' in the subject header. Please tell me what time zone is used on your PC as well.
CEST

I will check the files and check if I can find anything to will help locate the cause of this FDAX chart not updating to the new date.
TY

[makra081]

Hello NinjaTrader_Jason,

I followed your emailed instructions to the point, thank you very much.

NT starts and works so far.


makra

Ps.:
when the FDAX workspace loaded, I got the error message attached.
I ignore it because everything seems to work to this point

[NinjaTrader_Jason]

Hello Makra,

You can resolve the error by repairing the database at Tools-->Options-->Misc-tab.

[makra081]

I am sad to report that NinjaTrader crashed during the trading day!

After all that Re-install e.c..

I urgently need a stable & working solution !!!

(I emailed Logs)

[NinjaTrader_Bertrand]

Sorry for the frustration makra081 - we will review the logs and get back to you.

[makra081]

NT keeps crashing!

it is obvious, that it is related to .Net 2.0

(I already re-installed .Net 2.0 incl. next versions as requested by your support)

[NinjaTrader_Bertrand]

Hi makra081, please respond with your log and trace files from today to support at ninjatrader dot com Attn Bertrand so we can take a look and advise. Thanks!

[makra081]

email sent.