Error

[pivot44]

After strategy executed and first target taken out, got error message - had to close dialogue quickly to exit rest of order, couldn't make it out. Happened last week also,identical situation.

Please advise ASAP.

[NinjaTrader_Vincent]

Pivot44,

Please let us know what the error message is when it happens again. If you can, please take a screenshot and send it over.

If you don't know how to generate a screenshot, you can follow the instructions from the link below:

http://www.ninjatrader-support.com/activekb/questions/6/How-Do-I-Create-a-Screen-Shot%3F (http://www.ninjatrader-support.com/activekb/questions/6/How-Do-I-Create-a-Screen-Shot%3F)

Also let us know what version of NT you are using. You can check under Help--> About



Vince

[pivot44]

Can't possibly do that, need to close the window fast, to regain access to existing position!

There must be a log I can send you that you can examine????

[NinjaTrader_Vincent]

Pivot44,

Assuming you are using V5, you can find the log here:

C disk--> Program Files--> NinjaTrader5--> Log--> Log.20070305

Please send it to support@ninjatrader.com (mailto:support@ninjatrader.com) and put in the subject header 'For Vince'.



Vince

[pivot44]

Using 6.0.0.7



The only txt files in NinjaTrader6/log subfolder is dated 0215 and 0209, nothing earlier or later!?

[NinjaTrader_Vincent]

Look for the log under:

Start Menu--> My Documents--> NinjaTrader6--> Log--> log.20070305



Vince

[pivot44]

After upgrading to latest beta yesterday (and rebuilding everything), same problem occurred just now. Also notice that performance tab shows incorrect profits, even though just my live account andprovider is selected.

[NinjaTrader_Vincent]

Pivot,

Please send your log to vincent at ninjatrader dot com and I will take a look at it. Also check if you have set up your commissions correctly and it 'Apply commission to P/L calculations' is checked under Tools--> Options--> General tab.

Vince

[pivot44]

Still have same problem again this morning with error dialogue, 'order XXXXX can't be changed since its elected for cancellation affected order .....'

[NinjaTrader_Vincent]

Hi Pivot,

We are trying to investigate your issue, but I'm unable to find the log you sent over. Can you send a note to vincent at ninjatrader dot com and then enter your name.

Then I also have your email address and can look it up in my old emails.

Can you also zip the trace file and send it over. The trace can be found here:

Start menu--> My documents--> NinjaTrader6--> Trace



Vince

[NinjaTrader_Dierk]

We changed some code which should prevent this from happening. This fix will be available with next beta (early next week).