View Full Version : chart does not update when changing instrument
bmaltz
11-28-2006, 02:04 PM
about 30% of the time when I change the instrument being displayed in a chart of a SuperDom I get a window that says:
"Please Wait"
Retrieving data for $xxxxxx (a Forex pair)
The only way to clear this is to shut NT down. Why does this happen and what can I do to prevent it?
NinjaTrader_Dierk
11-28-2006, 05:07 PM
Which provider are you connected to? GAIN?
Downloading historical data from GAIN can take very long. Although, GAIN only supports 1 day of lookback data the data is available as tick data only.
bmaltz
11-28-2006, 11:04 PM
Yes, Gain is my provider. However, I have a program that monitors network traffic, and it shows that no data is being transmitted across the network when I get this message. Also, at times, I've left the PC for a couple of hours and the dialog box does not go away and charts do not get generated.
NinjaTrader_Ray
11-29-2006, 01:04 AM
Is this NT5? Would you be willing to try NT6, we have made some changes that I believe may resolve this.
Ray
bmaltz
11-29-2006, 02:28 AM
it is NT5 and I would LOVE to try NT6
Thanks
NinjaTrader_Ray
11-29-2006, 03:00 AM
Please send me an email referencing this post to ray (mailto:ray@ninjatrader.com) at ninjatrader dot com
Ray